Collection Account Representative
Position Summary:
We are seeking a detail-oriented Collection Account Representative to join our Revenue Cycle team. This position is responsible for ensuring patient accounts are accurately prepared for collection activity while maintaining compliance with applicable billing regulations and company policies. The Collection Account Representative serves as a liaison between our organization and our third-party collection agency, ensuring accounts are properly documented, transferred and managed throughout the collection process.
This is a full-time, Monday through Friday, in-office position. Candidates must be able to work on-site during regular business hours.
This role requires excellent analytical skills, attention to detail, and the ability to work independently while maintaining a high level of customer service and professionalism.
Essential Duties and Responsibilities
- Review delinquent patient accounts to determine collection eligibility.
- Verify all applicable insurance has been billed and appropriate reimbursement efforts have been exhausted prior to collection placement.
- Ensure accounts meet company and regulatory requirements before referral to collections.
- Prepare and transmit collection files to outside collection agency.
- Serve as primary point of contract for the collection agency regarding account questions, recalls, adjustments and documentation requests.
- Review and process returned mail, updating patient demographic information as appropriate.
- Assist with patient statement preparation and mailing.
- Process incoming patient mail.
Qualifications
- High school diploma or equivalent required.
- Previous medical billing, patient accounts, collections or revenue cycle experience preferred, but not required to apply.
- Knowledge of Medicare, Medicaid, Commercial Insurance and patient billing process preferred, but not required to apply.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Proficient computer skills is a must.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Ability to prioritize multiple tasks in a fast-paced environment.
Physical Requirements
- Prolonged periods of sitting and computer use.
- Ability to communicate effectively by phone, email and in-person.
Why Join Our Team?
- Comprehensive benefits package
- Paid time off
- Opportunities for professional growth and advancement
- Collaborative and supportive work environment
- Opportunity to make a meaningful impact on the organization's revenue cycle operations
