Marketing & Move-In Coordinator
Position Summary
Pines Village, a FellowshipLIFE community, is seeking a Part time highly organized and customer-focused Marketing & Move-In Coordinator to support our sales and marketing team while ensuring a seamless move-in experience for new residents and their families three days a week..
This role serves as a key point of contact throughout the move-in process, coordinating paperwork, apartment readiness, resident onboarding, and marketing support activities. The ideal candidate is detail-oriented, enjoys building relationships, and thrives in a fast-paced environment where exceptional customer service is a priority.
Key Responsibilities
Move-In Coordination
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Guide new residents and family members through the move-in process from reservation through move-in day.
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Prepare and manage lease agreements, settlement documents, and resident files.
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Collect deposits and ensure all required documentation is received and completed.
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Coordinate move-in dates, apartment readiness, utility setup, parking assignments, keys/fobs, dining accounts, and community access.
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Serve as the primary liaison between residents, families, sales, maintenance, housekeeping, and other departments.
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Assist new residents with a smooth transition into the community.
Apartment Turnover & Readiness
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Coordinate apartment turnovers and renovations with Plant Operations and outside contractors.
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Schedule apartment inspections and walkthroughs.
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Ensure apartments are move-in ready and meet community standards.
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Coordinate move-out inspections and apartment preparation for future occupancy.
Marketing & Sales Support
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Support the sales team with administrative and customer service functions.
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Handle incoming inquiries and route calls appropriately.
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Manage event RSVPs and marketing databases.
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Assist with marketing events, community outreach programs, and resident engagement activities.
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Maintain marketing materials and inventory.
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Participate in sales meetings and prospect advancement discussions.
Reporting & Administration
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Prepare weekly, monthly, and occupancy reports.
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Process expense reports, invoices, and related documentation.
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Maintain accurate records and resident information within CRM systems.
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Support data tracking and reporting initiatives for the marketing department.
Qualifications
Required
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Minimum of 3 years of experience in marketing, sales support, customer service, administration, or move-in coordination.
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Strong organizational and multitasking skills.
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Excellent verbal and written communication skills.
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Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
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Ability to manage multiple priorities while maintaining attention to detail.
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Exceptional interpersonal and customer service skills.
Preferred
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Associate's degree in Marketing, Business Administration, Communications, or a related field.
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Experience in senior living, healthcare, hospitality, real estate, or property management.
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Experience with CRM software such as Sherpa or similar systems.
Location: Pines Village, Part Time
Department: Marketing & Sales
Employment Type: Full-Time
Reports To: Director of Sales & Marketing
Why Join FellowshipLIFE?
At Pines Village, you'll be part of a mission-driven organization dedicated to creating exceptional experiences for residents, families, and team members. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.
FellowshipLIFE is an Equal Opportunity Employer.
