Watermark, located at the end of south street on Pier 15 NYC, directly on the East River, is looking for a few awesome host for its "Watermark Beach" Summer Activation. We are a vibrant waterfront themed restaurant serving up fresh seafood, hot off the grill burgers, tropical cocktails and fun in the sun vibes with a smile. We care about our team members and guests as well as the products we serve and we are BUSY! We have a fun and welcoming environment where a positive attitude and good communication skills are a must. The ideal candidates would excel in a fast paced, high volume setting, as well as having a friendly and outgoing demeanor that connects with our guests for a positive dining experience. Daytime, nighttime, weekday and weekend shifts available. Apply today!
Job Description
Title: Host/ Hostess
Reports to: General Manager
Over time: Non-Exempt
Summary of Position
Welcome and warmly greet guests on arrival. Answer telephone, take reservations, input online orders, and manage the efficient and timely seating of guest to a table that best serves their wishes.
Duties and Responsibilities
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Warmly and graciously greets all guests upon arrival.
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When possible, open front door for guests entering or leaving the restaurant.
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When immediate seating is limited, records guest names and number of people in party.
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Call out name and/ or number of party when tables become available.
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Provides guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
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Accommodate special seating requests for guests whenever possible.
- Seat guests based on guest preferences and balancing of customer flow in service stations.
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Upon seating, offer guests a menu and inform them of their servers name. Inspect table for proper presentation and completeness.
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Relay messages to servers and bussers as needed.
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Maintain supplies of mints and toothpicks at the host stand.
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Clean menus of food and stains.
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Perform other duties as assigned by the manager on duty.
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Thank guests as they leave and invite them to return.
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Relay guest comments or suggestions to the manager on duty.
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Explain the restaurant concept to guests.
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Give directions to the restaurant to guest inquiring for it.
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Input online orders into the POS.
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Review and confirm online reservations through OpenTable.
Qualifications
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No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
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Must be a team player and demonstrate organizational skills.
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Must have excellent interpersonal skills and confidence.
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Be able to work in a standing position for long periods of time (up to 10 hours).
- Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guest.
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Must have exceptional grooming habits.
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Ability to work in a fast paced environment.
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Fluency in other languages are a plus.
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Be flexible and willing to assist as needed to ensure all restaurant standards are met.
