Ready to transform lives and make your mark? Join us as a Customer Service Representative and be the change the world needs!
Shift: Monday - Friday, 8:30 A - 5:00 P & rotating weekends.
Role: Customer Service Representative 3 - Handling inbound patient phone calls regarding specialisty product follow-up.
Location: 404 Ford Street Ford City, PA 16226 Ford City transitioned to Work-From-Home after 90 days of employment.
RESPONSIBILITIES:
- Intake and follow-up activities for new product orders of custom or highly technical products, which requires a high level of qualification knowledge.
- Confirming order accuracy, arranging delivery or service, and discussing patient financial responsibility with the customer.
- Assembly, maintenance, and follow-up documents related to insurance reimbursement guidelines.
- Communication to coordinate the delivery, exchange, troubleshooting, set-up, and pick-up of equipment, supplies, and services quickly and timely to meet customer needs.
- Incoming calls, with primary responsibility being the same product category calls, but may assist with others as workload demands.
- Scheduling, negotiating to price, placing special orders for product/supplies, data entry, and reporting activities.
YOUR SKILLS:
- Knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we serve.
- Knowledge of reimbursement process and Insurance coverage criteria.
- Email and internet navigation skills
- Professional appearance and sales mindset.
- Possess the ability to work independently and productively.
QUALIFICATIONS:
- High school diploma or equivalent is required
- One to two years of customer service experience and knowledge of medical terminology
- Data Entry experience in a fast paced environment
WHAT WE CAN DO FOR YOU:
- Competitive wages and benefit packages
- Opportunities for Growth
- Team atmosphere
About Us:
Here at Allegheny Health Network Home Medical Equipment, our employees make a significant impact on people’s lives every day. They are a proud and passionate team who work together to provide the highest quality patient care – care that helps people live longer, healthier lives. Our employees are Allegheny Health Network’s most valuable resource. That’s because they put our patients first. Moreover, what they do for people is life-changing, and life-giving. Discover a life-changing career that make a true difference in your life and the lives of others.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please highlight any relevant experience that pertains to this position.
- Do you have any prior professional experience regarding any of the following: Manual Wheelchairs or Soft Good products (Diabetic, wound, incontinence supplies)?
Experience:
- Medical Insurance: 1 year (Required)
Ability to Commute:
- Ford City, PA 16226 (Required)
Work Location: In person
