Job Summary
Join the Tomberlain Insurance Group team and become a vital part of helping clients protect their most valuable possessions. In this service-focused role, you will support both new and existing clients by delivering exceptional service, answering policy questions, assisting with coverage changes, reviewing renewals, and helping clients navigate their insurance needs with confidence.
At Tomberlain Insurance Group, relationships come first. We’re looking for individuals with strong communication skills, attention to detail, and a genuine passion for serving others. You will play an important part in creating a positive client experience, building long-term trust, and supporting our team’s commitment to personalized insurance solutions.
This opportunity offers a rewarding path to grow your insurance knowledge, develop professionally, and make a meaningful impact every day by helping clients feel informed, supported, and protected.
JOB DUTIES
- Provide exceptional customer service by assisting clients with policy questions, coverage changes, billing inquiries, renewal reviews and claims support.
- Build and maintain strong client relationships through responsive communication and personalized service.
- Process policy changes, renewals, endorsements, certificates, and other service requests accurately and efficiently.
- Review client coverage needs and identify opportunities to recommend additional products or solutions when appropriate.
- Support clients through the claims process by providing guidance and serving as a trusted point of contact.
- Prepare quotes, process applications, and assist with onboarding new clients.
- Maintain accurate client records and documentation within agency management systems.
- Collaborate with carriers and internal team members to resolve client concerns and ensure timely service.
- Follow up proactively with clients to ensure satisfaction and retention.
- Stay current on insurance products, agency procedures, and industry guidelines to provide knowledgeable support.
- Assist with administrative tasks that support daily agency operations and overall client experience.
- Contribute to a positive, team-oriented environment aligned with the values and service standards of Tomberlain Insurance Group.
SKILLS REQUIRED
- Property & Casualty license
- 3+ years of focused commercial lines insurance industry experience
- Excellent verbal and written communication skills with a strong customer-service mindset
- Ability to build rapport and maintain positive client relationships
- Strong attention to detail and accuracy in handling policies, documentation, and client information
- Problem-solving skills with the ability to respond to client needs promptly and professionally
- Effective time management and organizational skills with the ability to prioritize multiple tasks
- Proficiency in computer systems, agency management software, and standard office applications
- Ability to learn and apply insurance products, coverage options, and carrier guidelines
- Strong professional and interpersonal skills with the ability to work collaboratively in a team environment
- Active listening skills and a genuine desire to help others
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience:
- Commercial Lines: 3 years (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Work Location: In person
