Job Summary
Are you a skilled mechanic looking to shift gears in your career? We are seeking a Mechanical Claims Specialist to join our expanding customer contact team.
In this role, you’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.
This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities offered.
If you’re ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us!
Key Responsibilities:
- Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
- Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
- Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
- Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
- Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.
This client is looking for Mechanical Claims Analysts to start on February 23rd. These Reps will be taking calls from dealerships and car owners to field questions around mechanical claims.
The three main calls they will take will be:
- Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied.
- Car owners will be calling to understand why a claim is either approved or denied.
- Car owners will be calling to determine what they should do for an issue with their car. The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered.
Overall they will need to be using their mechanical knowledge to understands the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in Earth City, MO 63045
