Join our Team as a Customer Service Representative !
We are seeking a polished, professional, and customer-focused Customer Service Representative to join our luxury salon team. This role is ideal for someone who thrives in a fast-paced, upscale environment and is passionate about delivering exceptional guest experiences. As a Customer Service Representative, you will assist with daily salon operations, opening and closing procedures, team support, and maintaining the elevated standards our clients expect.
Key Responsibilities; Customer Service & Guest Experience
- Welcome and assist clients with warmth, professionalism, and attention to detail.
- Manage appointment scheduling, confirmations, and client inquiries via phone, text, email, and in person.
- Resolve client concerns promptly and professionally to ensure complete satisfaction.
- Maintain a strong understanding of salon services, products, promotions, and membership programs.
- Build lasting client relationships through exceptional service and personalized interactions.
- Perform opening and closing procedures, including securing the salon and ensuring operational readiness.
- Maintain salon appearance, cleanliness, and luxury presentation standards.
- Support team in overseeing daily operations and ensuring smooth workflow.
- Monitor inventory levels and assist with retail merchandising and product restocking.
- Handle cash, credit card transactions, daily reconciliations, and end-of-day reporting.
Team Support
- Collaborate with stylists, service providers, and management to ensure a seamless guest experience.
- Assist in coordinating daily schedules and maximizing appointment efficiency.
- Support onboarding and training of new front desk team members as needed.
- Act as a point of contact, working with the salon leadership team.
Qualifications
- Previous experience in customer service, hospitality, luxury retail, spa, or salon environments preferred.
- Experience as a key holder, supervisor, or lead front desk associate is a plus.
- Excellent communication, interpersonal, and problem-solving skills.
- Professional appearance and demeanor.
- Strong organizational skills with the ability to multitask effectively.
- Proficiency with scheduling software, POS systems, and basic computer applications.
- Ability to work evenings, weekends, and holidays as needed.
Desired Attributes
- Passion for beauty, wellness, and luxury guest service.
- Positive attitude and strong attention to detail.
- Reliable, trustworthy, and self-motivated.
- Ability to remain calm and professional in a fast-paced environment.
- Team-oriented mindset with leadership potential.
Benefits
- Competitive hourly pay
- Retail and service commission opportunities
- Employee discounts on services and products
- Professional development and growth opportunities
- Supportive and collaborative team culture
Join our team and help create an elevated salon experience where every guest feels welcomed, valued, and cared for.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Ability to Relocate:
- Colorado Springs, CO 80920: Relocate before starting work (Required)
Work Location: In person
