Patient Care Coordinator (Medical Front Desk) – Full-Time
NaturopathicRx | Rancho Santa Fe, CA
Pay: $18.00–$20.00 per hour, depending on experience.
We believe in recognizing great work and provide regular performance evaluations with opportunities for increased responsibility and compensation as you grow within our practice.
About NaturopathicRx
At NaturopathicRx, we believe healthcare should address the root cause—not simply manage symptoms. Our mission is to provide compassionate, evidence-informed naturopathic care in a warm, welcoming environment where every patient feels heard, supported, and empowered on their journey to better health.
We are currently hiring one Full-Time Patient Care Coordinator to join our growing team. This is a key role within our practice. As the first point of contact for our patients, you'll help shape every patient's experience while supporting the daily operations of our clinic.
We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced medical office, and takes pride in staying organized, solving problems, and delivering exceptional patient care.
Position Summary
As a Patient Care Coordinator, you'll be responsible for creating an outstanding patient experience while managing front desk operations, scheduling, patient communications, billing support, and administrative tasks.
The ideal candidate is someone who can confidently manage multiple priorities while remaining calm, organized, detail-oriented, and compassionate. You'll play an important role in keeping our clinic running smoothly while helping patients feel cared for from the moment they contact our office.
Responsibilities
Patient Experience & Front Desk
- Welcome patients and create a warm, professional first impression
- Answer incoming phone calls, emails, text messages, and patient portal messages
- Schedule, reschedule, and confirm appointments using our electronic medical record (Optimantra)
- Check patients in and out efficiently
- Collect payments and review financial policies
- Assist patients with required paperwork and documentation
- Maintain a clean, organized, and welcoming reception area
Administrative Support
- Scan, upload, and organize patient records and laboratory documents
- Maintain accurate patient information within our EHR
- Assist with patient billing, charging, and account reconciliation
- Coordinate provider schedules and follow-up appointments
- Monitor inventory and assist with ordering office supplies
- Support clinic projects and administrative tasks as needed
Clinic Support
- Prepare treatment rooms between patients
- Restock supplies and maintain clinic organization
- Support providers with patient flow throughout the day
- Help maintain a clean, calm, and professional clinical environment
Required Qualifications
- Minimum two years of medical office front desk experience (required)
- Experience using an EMR/EHR system
- Strong computer and typing skills
- Excellent written and verbal communication
- Outstanding organizational skills and attention to detail
- Ability to multitask in a busy healthcare environment
- Professional, dependable, punctual, and proactive
- High school diploma or equivalent
Preferred Qualifications
- Experience with Optimantra EHR
- Experience in functional medicine, naturopathic medicine, integrative medicine, or another specialty medical practice
Who Thrives Here
We're looking for someone who:
- Loves helping people
- Takes initiative and ownership
- Communicates with kindness and professionalism
- Enjoys staying organized and solving problems
- Learns new systems quickly
- Works well independently and as part of a team
- Maintains composure during busy clinic days
- Values reliability, accountability, and teamwork
This Position May Not Be the Right Fit If You...
- Prefer a fast-paced high volume work environment
- Dislike answering phones or communicating with patients
- Struggle with multitasking
- Need constant supervision
- Are looking for a short-term position
- Have inconsistent attendance or punctuality
Because our patients rely on us, professionalism, reliability, and follow-through are essential.
Benefits
- Benefits and additional employee perks are currently being finalized and will be discussed during the interview process.
Schedule
Approximately 40 hours per week
- Monday-Friday: 8:00 AM – 5:00 PM
- Daily lunch break: 12:00pm-1:00pm
Applicants must be available for the posted schedule.
How to Apply
Please submit your resume through Indeed along with a brief note telling us why you're interested in joining NaturopathicRx.
Qualified applicants will be contacted for an initial phone interview followed by an in-person interview. We look forward to meeting someone who shares our commitment to exceptional patient care.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Location:
- Rancho Santa Fe, CA 92091 (Preferred)
Shift availability:
Work Location: In person
