Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role is ideal for a customer-focused professional who enjoys healthcare marketing, patient interaction, and helping families navigate the admissions process with care and professionalism.
You will play a key role in admissions coordination, internal marketing, tours, room preparation, and census development while ensuring a smooth and welcoming experience for prospective residents and their families.
Maintain and update admissions guidelines, criteria, policies, and procedures
Serve as a primary point of contact for walk-in, phone, and electronic inquiries
Conduct facility tours for prospective residents, families, and referral sources
Promote programs and services through internal and external marketing efforts
Manage electronic admissions inquiries, Medicare information, and room rates
Coordinate with hospitals, nursing staff, and e-discharge systems to gather clinical information
Verify financial and insurance eligibility prior to admission
Screen prospective residents for admission appropriateness
Communicate with Social Services, insurance providers, physicians, and referral partners
Prepare resident rooms and ensure readiness prior to admission
Meet with families to complete admissions paperwork accurately and timely
Participate in morning meetings and census development initiatives
Build and maintain relationships with referral sources through calls, emails, and visits
Address resident and family concerns with professionalism and empathy
Assist with transition day coordination and post-admission follow-ups
Perform additional duties as assigned
Experience in healthcare services, long-term care, pharmaceuticals, or related field preferred
Skilled nursing or long-term care admissions experience strongly preferred
Excellent communication and customer service skills
Professional appearance and demeanor
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
At Pinnacle Pointe Wellness & Rehabilitation, we are committed to providing compassionate care and a supportive work environment. Our team values professionalism, collaboration, and service excellence—for both our residents and our employees.
Pinnacle Pointe Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind in accordance with applicable federal, state, and local laws.
