Pets Global, Inc is an independent holistic wellness company founded on a passion for animal welfare. With our brands Zignature Dog Food, Fussie Cat, Essence, Inception Dog and Cat Food we strive to not only help pets to live longer, healthier lives, but also enrich the lives of their owners by caring for the nutrition their pets are offered. We are currently seeking an experienced individual to fill the position of Delivery Specialist.
Work Schedule: Monday-Friday 6:30am-3:00pm(some flexibility on overtime.)
POSITION SUMMARY:
Under the guidance of Pets Global, Inc.’s Sr. Manager Operations & Logistics, the Delivery Specialist is responsible for loading/unloading, and delivering Pets Global, Inc’s goods and products to customers in an accurate and timely manner. The Delivery Specialist is also responsible for picking, packing, and shipping materials and product in a safe, accurate, and timely manner. The use of discretion, confidentiality and independent judgement is critical in all aspects to the work performed within this position.
QUALIFICATIONS:
- One to two years related experience or equivalent.
- Delivery Experience preferred
- Skilled at driving large vehicles
- Familiarity with delivery practices and handling methods.
- Must have a valid driver’s license.
- Ability to work with minimal supervision.
- Commitment to excellence and high standards.
- Ability to manage priorities and workflow.
- Able to operate electric lift, hand trucks, pallet jacks, etc.
- Proficient using GPS and other routing systems
- Alert, focused, and detail oriented.
- Acute attention to detail.
- Proven ability to handle multiple projects and meet deadlines.
- Strong interpersonal skills.
- Strong customer service skills.
- Polite and Respectful.
- Professional appearance and demeanor.
- Punctual and regular in attendance.
- Must possess a positive and professional attitude.
- Ability to understand and follow written and verbal instructions.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
PHYSICAL DEMANDS:
- Sufficient strength, agility, and mobility to perform essential functions of the position.
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Occasionally required to utilize hand and finger dexterity
- Frequently required to climb, balance, bend, stoop, kneel or crawl
- Frequently required to talk or hear
- Continually utilize visual acuity to operate equipment.
- Frequently required to lift/push/carry items no less than 50 pounds.
- Occasional exposure to outside weather conditions
- Specialized equipment used: electric jack, dolly, forklift.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Delivery Work:
- Loads vehicle for delivery.
- Performs simple vehicle maintenance; cleaning interior of vehicle, checking lights, checking tires, filling fluids, scheduling routine maintenance to keep vehicle running properly.
- Check route, paperwork, and equipment (making sure to have the proper products matching the paperwork, dolly, floor jack)
- Observes all traffic laws and posted speed limits.
- Delivers goods to clients and stocks materials if necessary.
- Interacts with the customer in a professional manner.
- Collects payment, required signatures for payment, proof of delivery, and gives a receipt to customer.
- Returns all required documentation to appropriate company official.
- Observes no smoking rule in delivery vehicle.
- Maintains a neat, clean, and professional appearance.
- Must get all pertinent information if involved in an accident and inform appropriate company official.
- Unloads vehicle after completing delivery runs, put away bins, put away pallets, and sweep out truck.
- Fill out paperwork for damages or returns
- Turn in gas card, cell phone and keys at the end of the route.
- Ask for feedback on provided services and resolve clients’ complaints.
- Must maintain full compliance with all California Vehicle Code (CVC), California Highway Patrol (CHP), and California DOT (CalTRANS) regulations for interstate commerce.
- Complete logs and reports.
- Complete logs and reports.
- Performs other related duties as assigned by management.
Warehouse Work:
- Picks, packs, and ships materials and products.
- Maintains a safe, clean working environment.
- Maintains cleanliness of warehouse and conducts cleanup tasks, which include but is not limited to: sweeping, removing and disposing trash from all areas, gathering and emptying trash from warehouse facility into dumper/compactor.
- Contributes ideas on ways to improve or optimize warehouse procedures.
- Organizes shelves, bins, and inventory.
- Inspects product for defects and damages.
- Organizes warehouse space.
- Examines ingoing and outgoing shipments.
- Transports incoming and outgoing materials to designated areas utilizing appropriate tools/vehicles to accomplish task including but not limited to hand dolly, forklift, electric dolly, pallet jack, and/or elevator.
- Receives, loads, and unloads trucks and place incoming inventory items appropriately.
- Stacks product on pallets safely and accurately.
- Checks and verifies invoices for So-Cal, distributor, and international orders.
- Maintains and solicits great customer service.
- Maintain ethical behavior towards coworkers, staff, vendors, customers, etc.
- Performs other related duties as assigned by management.
COMPETENCIES:
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
SAFETY & RISK MANAGEMENT:
- Adhere to all safety policies, rules and standard operating procedures established by Pets Global, Inc.
- Inspect, correct and maintain your workstation/environment to ensure it is free from hazards or unsafe conditions.
- The employee is responsible for reporting all injuries and accidents, no matter how minor, immediately to your supervisor or the HR Manager.
- Immediately report all observed unsafe acts and conditions to your supervisor or the HR Manager. Always report to work in an acceptable condition, not under the influence of any substance that could inhibit your ability to work safety or efficiently.
CORE FUNCTIONS
- Builds and maintains effective, positive relationships with the customers, clients and staff.
- Creates a supportive work environment.
- Models relationship-building skills (including Listen First) in all interactions.
- Responds and/or resolves customer and client inquiries and/or concerns in a timely manner.
- Understands and executes their role in fulfilling our promise as a pet health company.
- Maintains and solicits great customer service.
BENEFITS:
- Medical, Dental and Vision Coverage through our company's employee benefit plan.
- Basic Life Insurance policy and Long-Term Disability plan available at no cost to employee
- 401k Plan (no match from company).
- Vacation, Sick, and Paid Holidays
- Employee discounts
- Outstanding performance can lead to more opportunities within this independent, leading, pet manufacturing company.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
Experience:
- 26' box truck: 1 year (Preferred)
Work Location: In person
