Job Overview:
I’m Justin Coltharp, CEO of Pinnacle Roofing Group. We don’t just fix roofs, we’re redefining an entire industry. We’ve built a company that’s people-first, innovation-driven, and obsessed with excellence, and we’re looking for leaders who refuse to settle for “good enough.”
The Outbound Customer Engagement Specialist serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time.
This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional.
Your mission? Drive results and develop your skills. If you’re the type of person who demands the best, from yourself and those around you, you’ll thrive here.
Apply Today If This Is You!
✅ You’re eager to grow. You’re ready to learn, improve, and become the best at what you do.
✅ You take action. No excuses. No hesitation. Just results.
✅ You care about the customer. Every call matters. Every interaction builds trust.
✅ You adapt and stay positive. When things change, you adjust quickly and find solutions.
✅ You take pride in your work. You don’t just show up—you give your best effort every day.
This Role Isn’t for You If:
❌ You’re okay with just getting by instead of striving to improve.
❌ You avoid challenges instead of seeing them as opportunities to grow.
❌ You’re not open to feedback or coaching.
❌ You struggle in a fast-paced, high-energy environment.
Key Responsibilities:
- Contact warm leads generated through our lead aggregation system.
- Build trust and establish rapport with potential customers.
- Clearly communicate the value of our services and address initial inquiries.
- Schedule qualified appointments for the sales team to close deals.
- Maintain accurate records of interactions and appointments in the CRM system.
- Meet or exceed daily, weekly, and monthly call and appointment-setting goals.
- Collaborate with the sales team to optimize the lead-to-appointment process.
Qualifications:
- Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time.
Experience:
- Experience in sales or customer service is a plus but not required.
Skills:
- Excellent communication and interpersonal skills.
- Comfortable making outbound calls and handling objections professionally.
- Strong organizational skills and attention to detail.
Compensation:
- Salary Range: $35,000 - $41,500 annually
- Bonus Opportunities: Uncapped commissions. OTE $35,000 in commissions annually.
Benefits:
- Ring Central Phone Services
- Paid time off and holidays
- Professional development opportunities
Incentives:
· Performance Incentive on Sold Appointments – Paid out Bi-Weekly, but tracked on a monthly basis for tiers.
o Appointment sold that was set by you
§ First 25 sales = $40 per sale
§ 25 - 50 sales = $60 per sale
§ 51 - 75 sales -$80 per sale
§ 75+ sales – $100 per sale
§ Example: 80 sales total for the month. First 25 sales * $40 ($1,000), Next 25 sales * $60 ($1,500), Next 25 sales * $80 ($2000) Last 5 sales * 100 ($500) . Total payout = $5,000 pre-tax.
o At the end of every 2 week period, calculations will be totaled and reported to Managers to approve and send to employee
o Each month starts a new total to be tracked
Key Performance Indicators (KPIs):
- Appointment Set Rate: 12%+
- CRM Accuracy Rate: 95% of information collected during initial call is input in the CRM
- Response Time: 2 minutes or less
Pay: $16.50 - $22.00 per hour
Benefits:
Work Location: In person
