Location: Fluffy FluffyPosition Type: Full-Time
About Fluffy Fluffy
Fluffy Fluffy is a fast-growing premium Japanese-inspired all-day café brand known for our signature soufflé pancakes, matcha beverages, desserts, and Japanese café experience. We are looking for a passionate and hands-on Store Manager to lead our Orlando location and help drive operational excellence, guest satisfaction, team development, and sales growth.
Position Summary
The Store Manager is responsible for the overall daily operations of the restaurant, including team leadership, labor management, inventory control, customer experience, product quality, and sales performance.
This role is ideal for a strong operator who enjoys leading teams, improving systems, building culture, and driving restaurant turnaround performance.
Key Responsibilities
Operations & Leadership
· Lead and manage all daily restaurant operations
· Build, coach, and develop a high-performing team
· Maintain Fluffy Fluffy operational and product quality standards
· Ensure exceptional customer service and positive guest experiences
· Lead by example with a hands-on management style
· Create a positive, accountable, and energetic work environment
Inventory & Cost Control
· Maintain accurate inventory counts and receiving procedures
Systems & Technology
· Strong understanding of Toast POS
· Manage POS operations, reporting, and troubleshooting
· Support Uber Eats and third-party delivery operations
· Schedule weely shifts and manage urgency shift changes
Guest Experience & Brand Reputation
· Drive improvements in Google reviews and guest satisfaction
· Professionally resolve guest concerns and service recovery issues
· Ensure consistent product presentation and service standards
· Help grow local store sales and community presence
Qualifications
· Minimum 2 years of restaurant manager experience, or similar position
· Preferred experience in bakery, café, brunch, dessert, or fast-casual concepts
· Strong leadership and team management skills
· Experience managing labor, inventory, and restaurant financial performance
· Strong organizational and communication skills
· Working weekends is a must
· Ability to work in a fast-paced environment
· Positive attitude with strong customer service mindset
· Proven ability to improve operations and restaurant performance
Compensation & Benefits
· Starting salary： $45,000 per year
· Heavy performance-based incentive program
Pay: From $45,000.00 per year
Experience:
- Restaurant management: 2 years (Required)
Work Location: In person
