About Solehue
At Solehue, we believe exceptional service begins long before a pair of shoes reaches the cleaning table. Every interaction—from the first phone call to the final pickup—is an opportunity to create an experience that reflects the quality of our brand.
We’re looking for a warm, organized, and professional Client Experience Coordinator to become the face of our flagship Footwear Preservation House in Los Angeles. If you naturally enjoy helping people, staying organized, solving problems, and creating memorable experiences, we’d love to meet you.
What You’ll Do
- Welcome every client with professionalism and hospitality
- Schedule appointments and manage daily bookings
- Check footwear orders in and out accurately
- Conduct client consultations and recommend appropriate services
- Answer phone calls, emails, text messages, and social media inquiries
- Process payments and maintain accurate order records
- Prepare completed orders for pickup or delivery
- Keep the showroom clean, organized, and presentation-ready
- Coordinate communication between clients and the production team
- Help maintain the luxury experience Solehue is known for
Qualifications
We’re looking for someone who:
- Has experience in customer service, hospitality, luxury retail, salon, concierge, or a similar client-facing role
- Communicates professionally and confidently in person, over the phone, and in writing
- Is highly organized and detail-oriented
- Can manage multiple tasks in a fast-paced environment
- Is dependable, punctual, and proactive
- Has a positive attitude and enjoys helping people
- Is coachable and open to learning new systems and processes
- Wants to grow with a company rather than simply fill a position
What Makes Solehue Different
We’re not looking for someone to simply work behind a desk.
We’re looking for someone who wants to help shape the client experience of a growing luxury brand.
As Solehue grows, we want our team members to grow with us through increased responsibility, leadership opportunities, ongoing development, and performance-based advancement.
If you’re passionate about people, professionalism, and creating exceptional customer experiences, we’d love to hear from you.
Pay: $23.00 - $28.00 per hour
Work Location: In person
