Assistant Director of QA and Training for The Learning Institute @ Community Solutions, Inc. - Southington, CT
Join Our Mission to Make a Lasting Impact!
Community Solutions Inc is seeking an Assistant Director of Internal QA and Training to support the Director of Training in the execution of all activities to lead, manage, and further develop The Learning Institute @ CSI. Manage and direct all training and quality assurance activities, coordinate workflow, act as a primary point of contact for CSI programs and clients, develop proposals, and furnish reports as necessary. Develop and facilitate training, Training of Trainers, conference presentations and workshops. Develop and implement training curricula and quality assurance tools, supervise and develop staff members, pursue new business leads, and secure new clients. Learn to work with the LMS and continue to advance our use of it. This position may provide supervision for Training and Quality Assurance Supervisors, Coordinators, Consultants, and Coaches.
Schedule: Full-time, Exempt position - 40 Hours / week
Manage and direct training and quality assurance activities for all programs across CSI
Coordinate workflow across the training academy
Monitor and evaluate quality assurance and training to ensure the highest quality of service, using data analytics.
Create monthly billing reports for programs and submit to VP and finance.
Create reports on a monthly, quarterly and semiannual basis, analyze, and submit to VP of training.
Work closely with the Assistant Director of TLI to ensure Department infrastructure meets changing needs, making recommendations and creating changes when necessary and quality is high between both internal and external programs.
Staff Supervision
Ensure proper training of Coaches, Supervisors, and Coordinators
Support interrater reliability activities and work to ensure proficiency of all staff
Manage staff time, attendance, and performance.
Implement staff development activities
Funder/Client relations o Research and develop proposals, respond to funder/client requests, and provide reports as requested
Act as a liaison to CSI programs and funding sources when necessary
Host and/or attend meetings with external customers.
Teach others on staff to work with clients and excel in customer service
Training and Quality Assurance
Prepare and conduct quality assurance activities including tape review, feedback sessions, and associated reports.
Conduct trainings and Training of Trainer activities.
Research and develop curricula that is grounded in research in the subject matter, and designed for adults, based on adult learning theory.
Maintain a library of reference materials.
Ensure training quality across contracts, using both qualitative and quantitative measures
Acquiring new business
Apply for, design, and facilitate conference presentations on CSI quality assurance and training programs.
Assist in marketing activities
Develop new business leads
Secure new clients for The Learning Institute
Work with existing clients to increase business
Maintain acquired credentials and/or certifications
Promote CSI values, and maintain a working knowledge of CSI’s programs, policies, and procedures.
Perform other duties as assigned by supervisor.
Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in community-based services. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. To learn more about CSI please visit our website at https://csi-online.org.
CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.
CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.
Bachelor’s degree in a social science/human services/education field; Master’s degree preferred.
Five years of technical experience facilitating research-based training programs and at least 2 years providing evidence-based quality assurance coaching.
Two years of supervisory experience in a related field.
Advanced oral and written communication skills.
Expertise in adult education methods and techniques.
Knowledge of quality assurance coaching techniques and have the necessary skills.
Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.
Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
Sick time (7 days accrual basis), floating holiday time (4 days/year).
Medical and Dental plans.
Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
Tuition reimbursement after 1 year of service.
Ongoing training.
CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
