Delaware North Sportservice is hiring a Retail Manager to join our team at Little Caesars Arena in Detroit, Michigan. The Retail Manager is responsible for leading operational execution across in-venue retail, event-operations, gameday operations, warehouse operations, and inventory management at Little Caesars Arena. This role ensures operational excellence, inventory accuracy, fulfillment performance, and scalable infrastructure to support multiple professional sports teams, concerts, special events, and digital retail growth.
This position bridges strategy and operational execution — driving operational discipline while supporting revenue growth, guest experience, and brand integrity.
Minimum – Anticipated Maximum Base Salary: $61,200 - $82,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
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Medical, dental, and vision insurance
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401(k) with up to 4% company match
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Annual performance bonus based on level, as well as individual, company, and location performance
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Paid vacation days and holidays
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Paid parental bonding leave
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Tuition and/or professional certification reimbursement
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Generous friends-and-family discounts at many of our hotels and resorts
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5+ years’ retail operations, warehouse, or omni-channel management experience
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Experience in high-volume retail or sports/entertainment environment preferred
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Strong inventory management and systems experience (ERP systems such as NetSuite preferred)
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Proven leadership in warehouse and fulfillment operations. Financial acumen with experience managing labor and inventory investments
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Strong organizational and problem-solving skills
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Ability to operate effectively in a fast-paced event-driven environment
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Must be able to lift at least 30 pounds
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Frequent standing, bending, lifting, and walking
Days
Evenings
Holidays
M-F
Evenings as needed
Weekends
Events
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$61,200 - $82,600 / year
