Job Summary
Excel Answering Service is hiring a Part-Time Bilingual Customer Service Representative (English/Spanish) to join our growing team.
In this role, you will provide professional call-handling services for medical offices, law firms, and other professional businesses. This is a great opportunity for individuals seeking a flexible, part-time position in a structured and supportive environment.
This is NOT a telemarketing position.
This is an on-site position (not remote).
Who This Role Is Great For
- College students or recent graduates
- Individuals seeking flexible, part-time hours
- Candidates interested in gaining experience in a professional office setting
Key Responsibilities
- Answer incoming calls promptly and professionally using a multi-line phone system
- Handle calls for medical, legal, and professional clients
- Accurately take messages and enter data into the system
- Route calls to the appropriate contacts based on client instructions
- Follow detailed, client-specific protocols
- Maintain a high level of professionalism and phone etiquette
- Assist with dispatching and internal communication when needed
- Support basic administrative tasks such as scheduling and general inquiries
- Keep your workspace organized and professional
Required Qualifications
- Bilingual in English and Spanish (required)
- Typing speed of 35+ WPM
- Strong communication skills (verbal and written)
- Excellent customer service skills
- Reliable, organized, and detail-oriented
- Comfortable using computers and learning new systems
- Positive attitude and ability to work well with a team
- Open to feedback and coaching
- Flexible availability (schedule may vary week to week)
Preferred (Not Required)
- Previous experience in customer service, call center, or administrative roles
- Experience with multi-line phone systems
- Dispatching or scheduling experience
Why Join Excel Answering Service?
- Great for students and part-time job seekers
- Professional, team-oriented work environment
- Opportunity to build valuable communication and office skills
- Potential for growth within the company
About Us
Excel Answering Service provides 24/7 communication support for medical offices, law firms, and professional businesses. We pride ourselves on professionalism, reliability, and delivering exceptional service on behalf of our clients.
Pay: $17.05 per hour
Benefits:
- Flexible schedule
- On-the-job training
Application Question(s):
- Would you be available to begin your shift at 2:00 PM on weekdays, if needed?
- Are you able to work from 8:00 AM to 4:00 PM or from 4:00 PM to midnight on Saturdays and Sundays as part of a rotating schedule?
- Are you able to speak, read, and write in Spanish at a professional level?
- Are you able to attend training Monday through Friday from 9:00 AM to 1:00 PM?
- Are you able to work on a rotation schedule?
- This position is not remote. Are you able to reliably commute to the workplace?
Work Location: In person
