Accountability:
The Front Desk and Community Resources Liaison serves as the first point of contact for guests, providing a welcoming and professional front desk experience while also supporting community engagement and program coordination. Providing outstanding customer service is a key aspect of this position. This role goes beyond traditional reception duties by building relationships with local organizations, maintaining knowledge of community resources, and helping connect individuals to relevant programs and services. In addition to front desk responsibilities, this position supports program operations through data entry, coordinates monthly mailings, and manages the Attire to Hire gift card program.
Job responsibilities and essential functions:
- Greets every person entering the building, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions/provides information.
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Informs staff of the arrival of visitors for appointments.
- Answers the telephone in a professional manner to provide information or forward calls.
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Transmits information or documents using computer, mail, or fax.
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Collects and distributes messages and information for employees of the organization.
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Responsible for sending, receiving and distributing mail and packages.
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Maintain a clean, organized, and welcoming reception area.
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Support program awareness by promoting Goodwill services to guests and callers, encouraging attendance at informational sessions, and providing clear next steps for enrollment.
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Participation in meetings, committees, and ongoing training related to working effectively with Mission Program participants.
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Provide administrative and clerical support to Mission Program staff, including preparing materials, scheduling appointments, managing databases, and supporting general office operations.
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Assist in the planning and execution of special project program events and activities, such as workshops, community outreach events, and job fairs.
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Coordinate processes and communicate with agency partners to provide Attire To Hire gift cards to clients.
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Communicate with Mission Program participants and partners to provide information and updates.
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Build and maintain relationships with local organizations and community partners.
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Research, track, and stay informed about community programs and resources to ensure accurate information is available for referrals.
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Connect clients and guests with appropriate community services and referrals.
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Prepare and coordinate monthly mailings, including assembling and distributing materials
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Follow safety and security procedures to ensure a safe environment for guests, participants, and employees.
- Acts as first point of contact along with Risk Manager on building safety and security matters.
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Ensures confidentiality of all interactions and information.
- All other duties as assigned
Sensory and Physical Requirements:
Ability to efficiently and effectively perform all functions of the job. Lifting up to 25 pounds. Ability to clearly communicate the details and goals of the program.
Characteristic Functions:
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Exercise strong judgment in working with participants with barriers
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Ability to work with diverse populations
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Must be compassionate, reliable, and trustworthy and have the ability to maintain high confidentiality
- Ability to work independently and within a team setting
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Professional approach to work
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Passion for non-profit work and commitment to the organization's mission.
Other Requirements:
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Must obtain and maintain CPR and First Aid certification after hired
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Must successfully complete OIG training annually
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Must complete required training and program guidelines to meet CARF accreditation.
Principal Challenges:
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Working with individuals with various barriers and disabilities
Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Goodwill may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees.
Goodwill of Northern Illinois is an equal opportunity employer.
This document does not create an employment contract, implied or otherwise. The employment relationship is at will.
Qualifications & Basic Job Requirements:
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A high school degree (or its equivalent) is desirable, though an equivalent amount of training and experience will be considered in lieu of this requirement.
- Demonstrated ability to work with individuals with diverse backgrounds and understand and communicate with those individuals
- Strong interpersonal and communication skills, with a customer service-oriented mindset.
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Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with database management.
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Ability to multitask, prioritize, and manage time effectively.
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Detail-oriented, with strong organizational and problem-solving skills.
Benefits
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Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
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Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
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Work-Life Balance: Paid time off, and flexible schedule.
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Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
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Perks & Extras: Employee discounts, and a supportive, inclusive workplace.
