Retail Customer Service Associate / Print Shipping Center (Notary Required)Retail Customer Service Associate / Print Shipping Center
Key Responsibilities:
- Retail Customer Service Associate:
- Greet and assist customers with a friendly and helpful demeanor.
- Answer customer inquiries via phone, email, and in-person.
- Provide information on services offered, including mailbox rentals, shipping options, and printing services.
- Mailbox Services:
- Manage mailbox rentals, renewals, and cancellations.
- Notify customers of received mail and packages.
- Ensure mail and packages are stored securely and accurately.
- Shipping Services:
- Assist customers with packaging and shipping needs.
- Provide information on various shipping options and rates.
- Process shipping transactions using multiple carrier systems (e.g., USPS, UPS, FedEx, DHL).
- Printing Services:
- Operate printing, copying, and scanning equipment.
- Assist customers with print orders, including business cards, flyers, brochures, and other marketing materials.
- Ensure high-quality output and timely completion of print jobs.
- Sales and Marketing:
- Promote store services and products to customers.
- Upsell additional services and products when appropriate.
- Assist with in-store promotions and marketing campaigns.
- Store Operations:
- Maintain a clean and organized store environment.
- Monitor inventory levels and assist with ordering supplies.
- Handle cash, credit card transactions, and manage the point-of-sale system.
- Problem Resolution:
- Address and resolve customer complaints and issues promptly.
- Escalate complex problems to the store manager as needed.
Retail Customer Service Associate Qualifications:
- High school diploma or equivalent.
- Notary Public is a Must
- Previous experience in a customer service role preferred.
- Strong verbal and written communication skills.
- Proficient in using computers and office equipment.
- Ability to multitask and handle a fast-paced work environment.
- Detail-oriented and able to handle sensitive information confidentially.
- Ability to lift and carry packages up to 50 lbs.
Benefits:
- Competitive hourly wage.
- Flexible work schedule.
- Opportunities for advancement and professional development.
- Employee discounts on store services and products.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
License/Certification:
- Certified Notary Public (Required)
Ability to Commute:
- Huntington Beach, CA 92646 (Required)
Ability to Relocate:
- Huntington Beach, CA 92646: Relocate before starting work (Required)
Work Location: In person
