Overview:
Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.
Compensation: $16.00- $18.00 per hour based on experience and qualifications.
Responsibilities:
Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:
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Answer all incoming calls in a timely, professional and courteous manner
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Schedule new and return appointments for patients following scheduling guidelines
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Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
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Assist callers with information and referral to appropriate resources
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Review and check insurance eligibility; explain required documents
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Retrieve calls from voice mail and assist callers as needed
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Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
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Adhere to HIPAA guidelines
Qualifications:
Education: High school diploma/GED required. Some college preferred.
Experience: Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred.
Knowledge, Skills, and Abilities:
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Bilingual English/Spanish
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Exceptional customer service skills
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Ability to interact successfully with people from a variety of backgrounds and abilities.
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Basic computer literacy
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Working knowledge of electronic medical records and practice management systems.
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Ability to multi-task in a high change environment
Our Benefits Include:
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18 PTO days per year & 11 paid holidays
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Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
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Dental & Vision
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Flexible Spending Accounts
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Employer-paid Life Insurance
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Employer-paid Short-Term and Long-Term Disability
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Annual Training
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403(b) with 5% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.
