Automotive Business Development Consultant (BDC) — Glendale Nissan
Glendale, California | Full-Time
We Believe Taking Care of Our Team Comes First
At Glendale Nissan, we've built our dealership around a simple idea: when our people feel valued, supported, and genuinely cared for, that energy carries through to every customer interaction. A team member who feels respected and engaged doesn't just show up — they bring their best to their teammates and to every customer they connect with, from the very first "hello."
We're not looking for someone to just "work a phone." We're looking for people who understand that the BDC is the heartbeat of a dealership — the first voice a customer hears, the first impression we make, and often the reason a customer chooses us over everyone else. If you're someone who takes pride in communication, genuinely enjoys helping people, and wants to be part of a team that actually invests in you, we want to meet you.
About the Role
As an Automotive Business Development Consultant, you'll be the critical link between Glendale Nissan and our customers — handling inbound and outbound calls, responding to leads, setting appointments, and making sure every person who reaches out feels welcomed, heard, and taken care of. You don't need to close the deal — your job is to open the door, build the relationship, and set the stage for a great experience.
What You'll Do
- Answer and manage inbound sales and service calls with professionalism, warmth, and urgency
- Follow up on internet leads, unsold prospects, and previous customers via phone, text, and email
- Schedule sales and service appointments and confirm them ahead of time to reduce no-shows
- Conduct outbound calling campaigns for service reminders, lease returns, and promotional offers
- Maintain accurate and up-to-date records of all customer interactions in our CRM
- Collaborate closely with the sales and service teams to ensure smooth handoffs and a seamless customer experience
- Meet daily and monthly KPIs for lead response time, appointment set rate, and show rate
- Participate in regular team training and coaching to sharpen your communication and conversion skills
What We're Looking For
- Previous BDC, call center, customer service, or inside sales experience preferred — automotive experience a plus, but not required
- An excellent communicator — confident, clear, and genuinely warm on the phone and in writing
- Someone who thrives in a fast-paced environment and enjoys the energy of a high-volume role
- Comfortable with CRM platforms and digital communication tools (email, text, chat)
- Highly organized with strong attention to detail and consistent follow-through
- A positive, resilient attitude — you understand that not every call goes perfectly, and you bring your best to every one anyway
- A team player who takes pride in setting up your sales and service colleagues for success
- Bilingual (English/Armenian, Spanish, or other languages common in the Glendale community) is a strong plus
Why You'll Want to Stay
We know that BDC roles can feel thankless at lesser dealerships — high pressure, little recognition, and minimal investment in the people doing the work. That's not how we operate. Here's what sets Glendale Nissan apart:
- Competitive hourly base pay plus performance bonuses — your results are recognized and rewarded
- Paid, comprehensive training — we'll give you the scripts, the tools, and the coaching to succeed from day one
- Real career growth — many of our top salespeople and sales managers started in the BDC; if you want to grow, there's a clear path forward
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Employee vehicle purchase and service discounts
- A culture that actually listens — your feedback matters here, not just management's
- A team-first environment — your wins are celebrated, your challenges are supported, and you'll never feel like you're out there alone
Our Philosophy, In Plain Terms
The BDC is where the customer relationship begins — and we never lose sight of that. We've found that the dealerships with the happiest customers are almost always the dealerships with the happiest employees. When our BDC team feels supported, equipped, and genuinely valued, that comes through in every call, every text, and every follow-up. It's not a script — it's a culture.
If that resonates with you — if you've worked somewhere that got it right, or somewhere that got it very wrong and you know exactly what you'd do differently — we'd love to hear from you.
Glendale Nissan is an Equal Opportunity Employer.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
