Description:
We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.
What You'll Love About Working Here:
Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.
Summary:
Leads Medical Assistants and other staff as assigned in day to day clinic operations. Is responsible for orientation and competency training for MA’s.
Requirements:
Minimum qualifications:
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Graduate of Accredited Medical Assisting Program
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Current Certification with AAMA, or other nationally recognized certification.
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CPR certification or must obtain within 90 days of hire.
Knowledge, Skills, and Abilities Required:
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Medical Office experience required.
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Knowledge of FQHC’s preferred
Duties and Responsibilities:
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Oversee and manage clinical flow, the interaction of all MA staff, and all daily functions.
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Coordinate scheduling of all MA staff and their PTO and sick call.
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Ensure all MAs provide quality medical care by providing comprehensive training and overseeing ongoing competency.
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Inspire fellow team members to fulfill Heritage’s mission to provide compassionate quality care to our community.
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Promote a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
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Manage and train MAs to continually improve performance and skill level.
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Recognize achievements and give team members Performance Evaluations.
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Delegate and manage non-care related tasks like temperature logs, immunization logs, stocking, inventory, etc.
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Train all MA team members to provide outstanding customer service.
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With the support of the MA Nurse Manager, work to resolve conflict among team members and take necessary disciplinary measures.
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Ensure that all MA staff are in compliance with OSHA, HIPAA and other government regulations.
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Ensure that all MA staff are in compliance with Heritage Health policies.
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As a working lead, is able and willing to perform any and all MA tasks. Responsible for completing MA tasks when need arises.
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Attend management/other meetings as scheduled.
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Participate on committees as necessary.
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Order supplies/MMN medications.
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Perform yearly inventory.
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Assist providers/medical assistants with emergency care of patients in the clinic.
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Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
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Regular and predictable attendance is an essential function of this position.
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Perform other job-related duties as assigned.
