Automotive Cashier / Rental Agent
Crowley Nissan - Service Department
Position Summary
Crowley Nissan is seeking a professional, customer-focused Automotive Cashier / Rental Agent to join our Service Department team. This position plays a key role in delivering an exceptional customer experience by handling service transactions, rental vehicle administration, payment processing, and daily reconciliation activities. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced dealership environment.
At Crowley Nissan, we are committed to providing outstanding customer service while creating a positive and rewarding workplace for our employees.
Responsibilities
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Answer incoming dealership calls, determine the nature of the call, and direct callers appropriately.
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Respond to customer inquiries, take messages, and provide basic dealership information.
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Process service invoices and collect payments from customers using cash, checks, credit cards, and other approved payment methods.
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Accurately balance daily cash drawers and credit card transactions.
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Reconcile service payments, deposits, and credit card settlements to ensure accuracy and accountability.
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Review and resolve payment discrepancies and assist management with transaction research as needed.
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Prepare daily payment reconciliation reports and maintain supporting documentation.
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Assist with end-of-day and month-end accounting procedures related to cashiering functions.
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Prepare rental agreements and review rental policies and procedures with customers.
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Verify customer information and rental documentation.
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Monitor rental vehicle check-in and check-out processes.
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Maintain accurate rental records and files.
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Perform electronic filing, data entry, and general clerical duties as assigned.
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Support Service Advisors and Service Management with administrative tasks when needed.
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Maintain a professional and welcoming environment for customers and guests.
Qualifications
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Exceptional customer service and communication skills.
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Strong attention to detail and accuracy.
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Previous cashiering, accounting, banking, or dealership experience preferred.
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Ability to reconcile financial transactions and identify discrepancies.
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Proficiency with computers and dealership management systems preferred.
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Strong organizational and time management skills.
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Ability to multi-task and work efficiently in a fast-paced environment.
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Professional appearance and demeanor.
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Team-oriented attitude with a positive work ethic.
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High School Diploma or equivalent required.
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Automotive dealership experience preferred but not required.
Job Type
Full-Time
Benefits
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Health Insurance
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Dental Insurance
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Life Insurance
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401(k) with Company Match
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Paid Vacation
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Paid Holidays
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Employee Vehicle Purchase Program
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Career Growth Opportunities
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Supportive Team Environment
Crowley Nissan is an Equal Opportunity Employer and welcomes candidates who are committed to providing exceptional customer service and contributing to a positive dealership culture.
