Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the hotel’s nighttime activities, manage front desk operations, and uphold the highest standards of guest service. Your proactive attitude and hospitality expertise will contribute to a welcoming environment that keeps our guests satisfied and our property running seamlessly through the night. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a lively, fast-paced setting.
Responsibilities
- Conduct nightly audits of all hotel transactions using property management systems (PMS) such as Lightspeed, ensuring accuracy and completeness of financial records
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and warmth
- Handle guest requests, resolve issues promptly, and provide exceptional customer service through multi-line phone systems and face-to-face interactions
- Monitor security cameras and perform property inspections to maintain safety standards and prevent theft or damage
- Follow hotel emergency procedures confidently in case of incidents or safety concerns, coordinating with emergency responders when necessary
- Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers to daytime staff
- Assist with reservations, modifications, cancellations, and other hotel management tasks using hospitality reservation systems
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong customer service skills with the ability to problem-solve efficiently and communicate clearly with diverse guests and team members
- Familiarity with property management systems (PMS), especially Lightspeed or similar platforms
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions across different cultures
- Knowledge of hotel emergency procedures, guest relations, and security protocols is essential
- Excellent phone etiquette and experience managing multi-line phone systems in a hospitality setting
- Previous resort experience is a plus, demonstrating adaptability in high-volume environments
- Ability to work independently during night shifts while maintaining high energy levels and attention to detail
Embark on a rewarding career journey where your hospitality skills shine brightest during the night! We’re dedicated to supporting your growth with comprehensive training and a vibrant team environment.
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
