Our company is a third-party customer support provider that has multiple clients who own their own brands.
We are seeking to add a Client Services Supervisor to lead support efforts within a specific client's portfolio.
In this role you will be providing customer and technical support for a wide variety of consumer electronic products.
Key Responsibilities
Working side-by-side with current personnel, you will take contacts as a live customer support agent by phone, email and online interactions.
- Function as a subject matter expert on the assigned client portfolio following product training.
- Monitor productivity, call handling, and ticket activity.
- Provide coaching, feedback, and performance support.
- Supervise contact center staff.
- Assist with customer and agent escalations.
- Communicate client updates and requirements to the team.
- Participate in client meetings and follow up on action items.
- Assist with training and onboarding new employees.
- Work with the management team to improve workflows and overall service.
Qualifications
- Previous supervisory or team lead experience in a call center, contact center, customer service environment.
- Ability to prioritize multiple tasks.
- Comfortable handling escalations and coaching employees.
- Experience with support ticketing or contact center systems preferred.
- Fluent in English (in both written/verbal formats).
- Bilingual in English/Spanish or English/French is a plus.
- Reliable transportation as this is an in-office position.
Pay: $21.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
