National law firm seeks a qualified bilingual legal assistant with a great work ethic to join its team. This position is in our Las Vegas Office.
ABOUT THE LAW FIRM
We are a rapidly growing law firm with 200+ employees and in our 19th year. The law firm's goal is to not only have you play an important role in its success, but also to provide you with opportunities to develop your professional skills and be a part of a team of employees who have fun while working to solve problems for our clients. Please note that the office is a smoke free office on a smoke free campus. If you smoke or vape, this might present significant challenges.
Learn about our company culture by clicking the link below:
https://www.youtube.com/watch?v=VAXsP__yzf0
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a primary point of contact for our clients, you will guide clients through their experience with our law firm, ensuring exceptional service by providing helpful information, answering questions, and efficiently resolving any issues that may arise. Your role is critical in maintaining client satisfaction across multiple communication channels, making this position ideal for individuals who excel in both communication and problem-solving.
Role in Mission: The primary person responsible for ensuring client satisfaction through multiple fields of communication.
Key Specific Duties:
- Manage large amounts of incoming phone calls;
- Identify and assess clients’ needs to achieve satisfaction;
- Maintain relationships and trust with clients through open and interactive communication;
- Handle client concerns, provide appropriate solutions, and follow up to ensure resolution;
- Notate client files with information regarding their questions and/or concerns;
- Have and maintain an upbeat and positive attitude while interacting with clients in various situations;
- Identify and understand when clients’ concerns need to be escalated;
- Support administrative staff with other tasks as assigned; and
- Perform other administrative duties as outlined by department supervisor.
How success is measured:
- Ability to pay attention to detail;
- Ability to efficiently manage a high volume of client interaction through multiple fields of communication, including but not limited to e-mails, phone, and chat;
- Ability to be extremely organized;
- Ability to use different web-based software programs;
- Ability to have great time management;
- Ability to be flexible when priorities change quickly;
- Ability to adapt to different tasks;
- Ability to multi-task
- Ability to resolve conflicts with other staff; and the ability to work well with others and bring and maintain a positive attitude.
- Ability to adapt/respond to different types of characters
Desired Skills:
- Attention to detail
- Extremely well organized
- Excellent time management
- Excellent ability to multi-task and to follow-up
- Able to take criticism well
- Interest/experience in the legal field
- Experience with database software and Microsoft Office programs
- Active listening
- People oriented
- Problem-solving
- Phone skills
- Patience
IMPORTANT LEGAL MUMBO-JUMBO
We are an equal opportunity employer, meaning that we do not discriminate in favor of or against anyone based on age, race, religion, gender, ethnicity or any other legally protected class. Job description, duties and hours are subject to change. This is an at-will position.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are your salary expectations? :
- Are you bilingual?
- What do you enjoy most about being in Customer Service?
- How many years Customer Service experience do you have?
Work Location: In person
