About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking an organized and customer-focused Office Assistant 3 to join the Construction Division Business Office in Tumwater, WA. In this role, you will provide comprehensive administrative and operational support that helps keep division operations running efficiently. You will coordinate administrative processes, support facility maintenance work orders, manage travel coordination, and serve as a key resource for staff by organizing meetings, maintaining records, and responding to inquiries. Your attention to detail, organizational skills, and commitment to excellent customer service will contribute to the successful delivery of programs that support transportation across Washington.
What to Expect
Among the varied range of responsibilities held within this role, you will:
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Coordinate administrative operations by maintaining administrative records and tracking tools, managing calendars, scheduling meetings, preparing agendas, recording meeting notes, responding to inquiries, and supporting office communications.
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Coordinate facility maintenance service requests by receiving and entering work orders, routing requests, monitoring progress, maintaining accurate records.
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Communicate with staff regarding service order status and expected timelines.
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Coordinate employee travel by managing the Out-of-State Travel Plan, preparing travel requests, and ensuring approvals and documentation are complete.
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Track travel requests and provide guidance on travel procedures.
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Provide general administrative support by maintaining electronic files, entering and tracking data, preparing and proofreading documents, distributing communications, and assisting with special projects.
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Perform other duties as assigned.
Qualifications
To be considered for this opportunity, the following competencies are required:
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Respectful Workplace: Experience contributing to a work environment that fosters a culture of respect and equal opportunity.
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Administrative Coordination: Demonstrated ability to coordinate multiple administrative processes simultaneously, including scheduling, tracking assignments, and following up to ensure timely completion.
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Organization & Prioritization: Strong organizational skills with the ability to manage competing priorities while maintaining accuracy.
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Communication: Ability to communicate clearly and professionally, both verbally and in writing, with a wide range of internal and external customers.
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Customer Service: Experience responding to inquiries, providing information, and routing requests using established procedures.
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Data Management: Demonstrated ability to enter, track, and maintain accurate information in electronic systems, spreadsheets, or databases.
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Attention to Detail: Ability to identify and correct errors or missing information while maintaining accurate records.
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Technology: Experience using Microsoft Outlook, Word, Excel, or similar software for scheduling, document preparation, and data tracking.
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Adaptability: Ability to quickly learn and navigate new systems with minimal supervision.
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Policy & Procedure Compliance: Ability to consistently follow established policies, procedures, and guidelines.
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Reliability & Confidentiality: Demonstrated reliability in completing assigned work while maintaining confidentiality when handling sensitive information.
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Growth Mindset: Actively demonstrates a commitment to learning and growth.
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Service-Oriented: Takes action to meet the needs of others
It is preferred that qualified candidates also demonstrate:
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Work Order Coordination: Experience coordinating, tracking, or supporting work or service requests within a maintenance, facilities, IT help desk, or similar tracking system.
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Travel Coordination: Experience preparing or processing travel requests, including approval workflows and supporting documentation.
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Administrative Support: Experience providing direct administrative support to a manager or team, including calendar management, meeting coordination, agendas, and meeting notes.
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Continuous Improvement: Ability to identify opportunities to improve administrative processes within established procedures.
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Collaboration: Experience coordinating work across multiple teams or business units to ensure information is shared and work is completed.
Important Notes
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This recruitment may also be used to fill additional positions per business needs.
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This position offers flexible/hybrid remote work options.
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Most work is performed in an office setting; however, this position regularly enters Materials Laboratory spaces, and may be exposed to laboratory hazards.
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In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
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WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
Why WSDOT
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Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
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Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
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Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
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Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
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An attached Resume outlining (in reverse chronological order) your experience to date.
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An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
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Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at
[email protected]. Please be sure to reference
26DOT-HQ-04700 in the subject line.
