Member Services & Technology Support Specialist
Tallahassee, FL
Join a Team That Drives Real Estate Community Growth
Ready to work in a role where your support directly impacts 2,300+ real estate professionals and the thriving REALTOR® community they serve? We're the Tallahassee Board of REALTORS® (TBR) and CATRS, the Multiple Listing Service (MLS) that powers our region's real estate market. We're looking for a Member Services & Technology Support Specialist who is energized by helping members succeed, has solid IT help desk fundamentals, and is ready to grow with our organization.
What You'll Do
In this role, you'll split your time between two equally important worlds:
Member Success (50%)
- Process membership applications, welcome new REALTORS®, and explain benefits that drive their business.
- Maintain accurate member records in our AMS system and keep everything organized.
- Be a voice for member concerns and support retention efforts.
- Coordinate billing, answer questions, and smooth the onboarding experience.
MLS Operations & Support (50%)
- Keep our MLS data clean and trustworthy. Members depend on data integrity.
- Run the CATRS Technology Support Desk: handle calls, resolve tickets, troubleshoot systems.
- Support members with MLS training, teach technology courses, and create learning materials.
- Troubleshoot office tech: desktops, laptops, printers, VOIP systems, mobile devices.
- Travel to member offices for on-site support when needed.
Who We're Looking ForYou HaveCore IT Skills (Help Desk Level)
- 1-2 years of IT support, help desk, or customer service experience.
- Windows 11: installation, configuration, and troubleshooting.
- Active Directory: ability to join computers to domain.
- Printer setup, VOIP phone systems, and troubleshooting.
- Remote support tools (RDP, TeamViewer) and mobile device setup.
- Cloud storage basics (Google Drive, OneDrive, SharePoint) and email proficiency.
- Security awareness: password policies, phishing recognition, malware basics.
Soft Skills
- Genuine customer service mindset. You listen, you problem-solve, you follow through.
- Strong written and verbal communication. You explain tech in plain English.
- Reliability and dependability. Members count on you.
- Comfort with ChatGPT, Copilot, or similar AI tools. Most people already use these.
- Valid driver's license for occasional member site visits.
Required Systems You Will Work With
The following systems are core to this position. Experience with these platforms develops on the job:
- Our AMS (Association Management System): member records and account management
- MLS platform (Paragon): compliance, data management, and member support
- Support ticketing system: tracking and resolving requests
- Wireless network infrastructure: routers and access point configuration
- Windows 11 deployment and business environment configuration
Nice to Have (But Not Required)
- Associate's degree in IT or related field
- Experience in a REALTOR® Association, brokerage, or MLS environment
- CompTIA A+ or Network+ certification
- Typing speed of 50+ WPM
- Experience creating training materials or delivering webinars
Why Work Here
- You'll directly impact a thriving professional community and see the results of your work every day.
- Competitive salary: $46,000-$56,000 based on experience and skills.
- Comprehensive benefits: 100% health and dental insurance, vision, life insurance, short and long-term disability, and a solid 401K with matching.
- Genuine work-life balance: 10 paid vacation days and 10 paid sick days annually.
- In-person work in Tallahassee. Be part of a real team, not remote isolation.
- Room to grow: you'll develop expertise in systems, member operations, and real estate technology.
- Leadership that listens: we're mission-driven and genuinely invested in supporting our members and our team.
Position Details
Location: Tallahassee, Florida (In-person, full-time)
Reports to: MLS & Technology Support Manager
Salary Range: $46,000-$56,000 (based on education, experience, skills, and performance)
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all candidates and provide reasonable accommodations for applicants with disabilities.
TBR and CATRS are proud to serve the Tallahassee REALTOR® community. Our mission is to support real estate professionals and strengthen the communities we serve.
Pay: $46,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
