Job Summary
ACM Fan Tech is a well-established company with over 20 years of experience specializing in the sale of commercial and residential fans. We take pride in providing quality products and excellent customer service to our clients. We are seeking a motivated and personable Sales & Customer Service Associate to join our team. This role is ideal for someone who is patient, eager to learn, and enjoys working with customers.
Responsibilities
- Serve as the first point of contact for walk-in customers, answering multi-line phone systems, and providing excellent phone etiquette.
- Assist customers with product inquiries and recommendations
- Process invoices using QuickBooks, and maintaining positive client relationships.
- Manage petty cash, and assit with basic bookkeeping duties.
- Support daily showroom operations and administrative tasks
- Learn product knowledge and assist with sales transaction
- Assist with office organization by adhering to existing filing systems, managing document flow, and ensuring compliance with record-keeping standards.
Requirements
- Bilingual required: English/Spanish or English/Chinese
- Strong communication and interpersonal skills
- Patient, dependable, and most importantly, willingness to learn
- Prior sales or customer service experience preferred, but not required
- Positive attitude and team-oriented mindset
- Familiarity with QuickBooks or similar accounting software for invoicing and bookkeeping tasks preferred, but not required.
职位概述
ACM Fan Tech 是一家拥有20多年经验的成熟企业，专注于商业及住宅风扇的销售。我们以提供高品质产品和卓越的客户服务为荣。现诚聘一名积极主动、善于沟通的销售与客户服务专员加入我们的团队。该职位非常适合有耐心、愿意学习并喜欢与客户互动的人士。
工作职责
- 作为门店客户及来电的第一接触点，接待上门客户并接听多线路电话，保持良好的电话礼仪
- 协助客户进行产品咨询并提供专业建议
- 使用 QuickBooks 处理发票，并维护良好的客户关系
- 管理备用金（petty cash），并协助基础的账务工作
- 支持展厅日常运营及各类行政事务
- 学习产品知识并协助完成销售交易
- 协助办公室整理工作，包括遵循现有的文件归档系统、管理文件流转，并确保符合记录保存规范
任职要求
- 需具备双语能力：英语/西班牙语 或 英语/中文
- 良好的沟通能力和人际交往能力
- 有耐心、可靠，最重要的是愿意学习
- 有销售或客户服务经验者优先，但非必须
- 积极的工作态度和团队合作精神
- 熟悉 QuickBooks 或类似财务软件（用于开票和基础记账）者优先，但非必须
我们提供：
- 为合适的候选人提供在职培训
- 在一家稳定、成熟的公司中获得成长机会
- 友好且互相支持的工作环境
申请方式：
请提交您的简历以及一段简短的自我介绍。
办公时间：
周一至周六，上午 8:00 至下午 5:00。
Pay: $22.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
