Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.
Job Summary:
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As a sales associate you will be the face of our company
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You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.
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You will be directly responsible for assisting customers and helping them recognize the need for our products and services.
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Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional.
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Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
CUSTOMER SERVICE
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Proactively engage and make a connection with customers.
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Asking questions and listening to customer s needs.
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Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
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Provide premier customer service.
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Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
ORGANIZATION Maintaining store appearance.
SALES
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Cross-selling products and knowing layout of the store.
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Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
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Upselling products.
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Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
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Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
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Completing various forms of paperwork reports and reconciliation
INVENTORY
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Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
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May participate in periodic inventories
DEPENDABILITY
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Adherence to assigned work schedule. Accurate and complete follow through on work assignments
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Other Duties as assigned
QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise
EXPERIENCE Retail experience preferred but not required
COMMUNICATION SKILLS
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Strong interpersonal and communication skills.
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Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.
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Ability to effectively communicate with customers peers and management.
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Ability to communicate on the telephone with proper etiquette.
MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division.
REASONING ABILITY
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Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
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Ability to work as part of a team and take initiative independent of direct supervision.
PHYSICAL DEMANDS /WORK ENVIRONMENT
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This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours.
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May occasionally involve stooping kneeling crouching and climbing ladders.
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Vision abilities include close vision color vision depth perception and ability to adjust focus.
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Involves lifting at least 25 lbs. and up to 50lbs in some departments.
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Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service.
WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays
