BDC Phone Service AdvisorJoin Our Service Team!
Are you confident on the phone, great with people, and motivated by helping customers? Do you enjoy having conversations, solving problems, and turning questions into opportunities?
We are looking for a BDC Phone Service Advisor to join our Service BDC team for our Honda and Nissan dealerships. This is a customer-focused position where you’ll help vehicle owners understand what their vehicle needs, recommend services that keep their vehicle safe and reliable, and make scheduling service easy and convenient.
You don’t need to be a mechanic to succeed in this role. We’re looking for someone who is comfortable talking with customers, willing to learn automotive knowledge, and confident making recommendations. We’ll provide the training and tools you need to become successful.
What You’ll Do
· Connect with customers through inbound and outbound phone calls to understand their vehicle and service needs.
· Ask the right questions to uncover maintenance needs, concerns, and opportunities to help the customer.
· Use vehicle mileage, maintenance history, recalls, declined services, and customer concerns to identify recommended services.
· Educate customers on what their vehicle needs, why the service is recommended, and the value of completing it.
· Make confident service recommendations while keeping the conversation helpful and customer-focused.
· Schedule service appointments and make sure customer concerns and requested services are accurately documented.
· Follow up with customers regarding declined services, overdue maintenance, missed or canceled appointments, and service campaigns.
· Handle questions about pricing, timing, recommendations, and appointment availability professionally and confidently.
· Build genuine rapport and create a positive experience with every customer interaction.
· Take ownership of customer requests and follow through to ensure a smooth transition to the Service Department.
· Help create long-term customer relationships and service loyalty.
What Makes Someone Successful in This Role?
We’re looking for someone who:
· Enjoys talking with people and is comfortable spending much of the day on the phone.
· Is confident, friendly, professional, and personable.
· Can listen carefully and ask thoughtful questions.
· Is comfortable making recommendations and asking for the customer’s business.
· Learns quickly and is interested in developing automotive knowledge.
· Can stay organized while handling multiple customers and follow-up tasks.
· Takes ownership and follows through rather than simply passing problems along.
· Is motivated by goals and enjoys seeing the results of their efforts.
· Understands that great customer service and generating business can go hand-in-hand.
Why This Role Matters
Our BDC Advisors are often the first point of contact a customer has with our Service Department. You’ll play a direct role in helping customers maintain their vehicles while also creating opportunities for our Service team.
If you’re someone who can turn a simple “I need an oil change” conversation into a helpful discussion about the customer’s overall vehicle needs, this could be a great fit for you.
We’re looking for someone who wants more than just a phone job—we’re looking for someone who wants to become a knowledgeable, trusted resource for our customers.
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
