Position: Audience Services Manager
Organization: NextStop Theatre Company
Location: 269 Sunset Park Drive, Herndon, Virginia 20170
Employment Type: Part Time (Averaging 30 hours per month)
C ompensation: $25.00 Per Hour
Application Deadline: Open until filled
NextStop Theatre Company, in Herndon, Virginia, is seeking an outgoing, enthusiastic, and
motivated individual to serve as Audience Services Manager. The Audience Services Manager
w ill field, triage, and respond to patron questions or concerns and oversee the box office
ticket sales operations, database management, audience development initiatives, theatre
space rental programs and other customer service processes. The areas of responsibility
include front-facing customer engagement and internal engagement with management and
p roduction teams. This position reports directly to the Executive Director.
NextStop Theatre is deeply committed to the never-finished work of making our
o rganization one that is fully rooted in equity, diversity, accessibility, and inclusion. Black,
indigenous, people of color, queer, trans, and people of all gender identities and expressions
are strongly encouraged to apply. Furthermore, we encourage all candidates who feel that
they could be successful in the position, regardless of whether they meet the exact
experience and skills listed, to apply. We welcome the opportunity to have a discussion with
you about how you envision bringing value to our organization through this position.
P rimary Responsibilities Include:
- Provide excellent customer service and represent the theater in a welcoming and
professional manner.
- Respond promptly and professionally to all box office email and voicemails and
effectively resolve issues for patrons and the general public in a timely manner.
- Monitor the Box Office email and voicemail prior to scheduled performances to
handle last-minute time sensitive requests.
- Process all non-web based single ticket sales, subscription sales, group sales and
complimentary tickets in the system.
- Build audience relationships with regular subscribers, donors and patrons to foster
strong audience relationships.
- Identify, cultivate and coordinate new community partners and audience engagement
i nitiatives.
- Manage and coordinate theater rental program
- Update patron record to include notes regarding special preferences and accessibility
needs.
- Configure events, pricing, and promotional offers for all productions, live events, and
fundraising campaigns in the ticketing system and other platforms.
- Additional related tasks as required.
