About the Role
As a Field Service Technician, you will serve as a vital problem-solver for homeowners, diagnosing and restoring the functionality of essential household systems. You will utilize your technical expertise in refrigeration and mechanical repair to ensure customer satisfaction while enjoying the autonomy of a mobile, field-based role.
Responsibilities-
Travel to residential locations to perform precise diagnostics and repairs on major home appliances, including refrigerators, dishwashers, and laundry units.
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Deliver high-quality service outcomes that restore home comfort and provide peace of mind to every client.
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Maintain an organized service vehicle and manage inventory parts to ensure efficient, first-time fix rates.
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Utilize mobile technology to access technical documentation, order components, and streamline service documentation.
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Educate homeowners on maintenance best practices to protect their appliance investments.
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Collaborate with a network of experienced mentors to continuously refine your technical skill set.
Qualifications-
High school diploma or GED equivalent.
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Valid driver’s license and a clean driving record.
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Proven mechanical aptitude with the ability to use specialized diagnostic and hand tools.
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Physical capability to lift up to 50 lbs frequently and navigate various home environments.
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Proficiency in reading and applying technical manuals to solve complex mechanical issues.
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Ability to pass standard background and drug screening requirements.
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EPA Type I or Universal Refrigeration Certification.
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Prior professional experience in appliance or HVAC repair.
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Strong interpersonal skills with a focus on customer service excellence.
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Experience using smartphone applications for field service management.
