Description:
Job Summary
Rock City Gardens, a one-of-a-kind natural attraction known for breathtaking views, ancient rock formations, and beautiful gardens, is seeking enthusiastic and service-oriented individuals to join our Food & Beverage team.
The Food & Beverage Partner serves as a frontline ambassador for Rock City Gardens, delivering memorable dining experiences that enhance each guest’s visit. Whether assisting with quick snacks or full meals, this role plays a vital part in supporting daily food operations while upholding the organization’s Culture of Excellence.
Essential Duties & Responsibilities
Guest Service & Culture
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Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
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Model appropriate guest and partner interactions at all times.
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Actively engage guests and promote menu items through up-selling to grow sales.
Food & Beverage Operations
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Work across all Rock City Gardens food and beverage locations as assigned.
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Prepare and serve food in accordance with established recipes, portion standards, and quality expectations.
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Operate the cash register and Point-of-Sale (POS) system, including opening and closing procedures and daily deposits.
Food Safety & Sanitation
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Assist in checking and recording food temperatures as required.
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Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score.
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Maintain cleanliness and organization of the dining room, back-of-house areas, and exterior grounds.
Inventory & Workspace Management
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Ensure work areas are properly stocked, clean, and organized.
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Maintain portion control and food quality to minimize waste and loss.
Teamwork & Compliance
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Work collaboratively with team members to support efficient operations.
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Adhere to all company policies and procedures.
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Perform other duties as assigned by management.
Requirements:
Qualifications
Education & Experience
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Previous food service experience preferred but not required.
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Willingness to receive training and develop new skills.
Certifications
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Ability to obtain ServSafe Food Handler Certification.
Knowledge & Skills
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Ability to display a professional, polite, and engaging image to guests and partners.
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Effective verbal communication skills in one-on-one and small group situations.
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Ability to read and understand operational documents.
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Ability to work effectively in a fast-paced, team-oriented environment.
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Basic math skills, including the ability to add, subtract, multiply, and divide using units of American money.
Availability
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Ability to provide a flexible schedule, including nights, weekends, holidays, and special events as needed.
Physical Demands & Work Environment
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Regular use of hands and fingers.
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Ability to lift and/or move up to 50 pounds.
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Frequent walking, standing, stooping, kneeling, and crouching.
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Ability to stand for extended periods during shifts.
Company Mission & Core Values
Mission: To enrich lives through wonder and connection.
Core Values: Courage | Care | Wonder | Excellence
