Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
PRIMARY RESPONSIBILITIES
- Taking guests’ orders.
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Running food.
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Handling cash & other forms of payment.
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Making proficient sales transactions - using a point-of-sale system.
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Properly checks I.D.s – for guests who appear to be under the legal drinking age.
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Demonstrating responsible alcohol service.
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Demonstrating impeccable product knowledge.
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Suggestive selling - using proven techniques.
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Answering questions - accurately and politely.
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Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
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Maintaining a clean & organized station – including pre-bussing & table maintenance.
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Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
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Demonstrating knowledge of all table/station numbers.
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Directing guests to areas & restrooms.
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Creating memorable experiences.
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Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS
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EXPERIENCE, EDUCATION, AND CERTIFICATIONS
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High School diploma or equivalent.
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Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card .
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Remaining calm in a hectic, fast-paced atmosphere.
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
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Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
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Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
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Ability to sit for extended periods of time.
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Ability to make repeating movements of the arms, hands, and wrists.
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Ability to express or exchange ideas verbally and perceive sound by ear.
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Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
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Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
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Ability to turn or twist body parts in a circular motion.
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Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
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Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
- Must be the 21+ years of age to be employed.
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Practicing all general safety standards.
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Maintaining a well-groomed appearance (“having a plan”).
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Following all uniform guidelines.
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Recycling products, where possible.
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Maintaining HRC’s 5 core Values and Mission Statement.
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Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.
