Knowledge
Deep understanding of cultural nuances and a proven ability to work effectively,
empathetically, and adaptively with individuals from diverse, multicultural, and immigrant
backgrounds.
- Strong understanding of non-profit and community-based operations, specifically within
youth development, adult education, ESOL, and social service ecosystems.
- Familiarity with person-centered case management practices, participant support services,
and individualized goal-setting.
- Solid foundational knowledge of grant compliance, data documentation, and reporting
requirements for city, state, or federal funding streams.
Abilities
- Ability to communicate clearly, persuasively, and empathetically, both verbally and in
writing, in the languages necessary to perform the role (English, Korean, or both). This
includes the ability to hear, speak, and be understood in the work environment, and to engage
effectively with diverse populations and immigrant communities.
- Proven ability to multitask, manage shifting priorities, create project timelines, and meet
strict deadlines in a fast-paced environment.
- Ability to work autonomously with strong self-direction, while remaining a highly
collaborative, supportive, and reliable team player.
- Demonstrated capacity to maintain a high level of professionalism, integrity, and strict
confidentiality regarding participant and organizational data.
- A proactive mindset with the ability to take initiative, anticipate programmatic needs, and
apply strong critical thinking skills to resolve challenges.
Skills
Highly proficient in Google Workspace (Docs, Sheets, Calendar, Gmail, Slides) and
Microsoft Office Suite (Word, Excel, PowerPoint). Ability to provide foundational technical
troubleshooting and support to instructors as needed.
- Exceptional organizational and time management skills, marked by a strong attention to
detail, high efficiency, and self-motivation.
- Demonstrated ability to coordinate multiple concurrent projects, prioritize workflows
efficiently with minimal supervision, and meet tight deadlines in a dynamic environment.
- Excellent oral and written communication skills paired with strong interpersonal abilities to
build lasting relationships with staff, volunteers, participants, and community partners.
- Proven capacity to analyze program data, maintain meticulous and accurate records, and
prepare comprehensive reports for stakeholders.
- Strong teamwork mindset with a proactive approach to resolving challenges and supporting
cross-departmental goals.
Physical Demands and Work Environment
