What You’ll Do
Lead & Develop the Team
As the senior on-site leader, you will:
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Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
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Build and reinforce a positive, growth minded culture grounded in company values
(Based on the expectation to build a positive, growth minded culture) -
Conduct ongoing development conversations and ensure readiness of future leaders
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Ensure all staff follow safety, customer service, and operational standards consistently
Deliver an Exceptional Customer Experience
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Champion a welcoming, service-oriented environment where every customer feels valued
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Resolve escalated concerns and coach the team on best-in-class customer engagement
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Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance
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Own all daily operational workflow and ensure efficiency, accuracy, and safety
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Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
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Ensure the site consistently meets company standards for quality, cleanliness, and throughput
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Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results
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Set and manage site-level sales, membership, labor, and operational targets
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Lead sales initiatives, promotions, and team‑wide upselling behaviors
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Monitor KPIs and adjust staffing, processes, or workflow to achieve results
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Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards
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Enforce all health, safety, and environmental protocols
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Ensure adherence to company policies, operating procedures, and quality standards
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Address risks, incidents, or equipment failures promptly and effectively
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Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
Required
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Strong customer service mindset and excellent communication skills
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Demonstrated leadership, teambuilding, and performance management abilities
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Ability to operate effectively in a fast paced, hands-on outdoor environment
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Strong problem-solving and decision-making skills
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Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
(Expanded from reliability and eagerness to learn) -
Flexible schedule, including weekends and holidays
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Ability to stand for long periods and perform light physical tasks
Preferred (but not required!)
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Previous site management or multi‑team leadership experience
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Experience in retail, service, hospitality, or other customer facing roles
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Mechanical aptitude for overseeing equipment checks and maintenance
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Experience with sales-driven environments or membership programs
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
