At SYNERGY HomeCare, we build connections and forward momentum in people's lives. We call it the Synergy Effect. We believe our purpose is to provide the best care possible. Equally important is helping people feel, see and experience more in their lives. Whether your loved one needs a little bit of help or a lot, the care they receive compassionately serves their immediate needs. But it can also have long-lasting effects that improve their lives in ways they never expected.
We are seeking a compassionate and detail-oriented Intake & Scheduling Coordinator to join our team. As an Intake & Scheduling Coordinator, you will support both client intake and caregiver scheduling, helping create a world of care at home for people of all ages and abilities.
Communicate with prospective clients and families to gather essential information
Manage client intake calls and provide exemplary customer service and support
Assist with home assessments and office tasks as needed
Schedule caregivers with clients and communicate updates to all parties
Confirm and update caregiver availability, including vacation, sick time, and holidays
Document caregiver skills and attributes to ensure strong client-caregiver matching
Follow up with new caregiver hires to explain scheduling processes
Build and maintain strong rapport with caregivers and clients
Conduct new-hire orientation and assist with training
Cover caregiver call-off shifts when needed
Experience: One year in a home care setting preferred
Education: High school diploma
Skills: Exceptional customer service, time management, communication, and organizational skills
Characteristics: Self-motivated, autonomous, willing to learn, and able to thrive in a fast-paced environment
Competitive pay ranging from $21 to $24 per hour
Performance-based Bonus program
Liability Insurance, Workers' Compensation coverage, and unemployment insurance
Mileage reimbursement
If you would like to join our outstanding team at SYNERGY HomeCare, apply today and be part of creating a world of care at home for people of all ages and abilities!
