JOB
This recruitment is exempt from the Hiring Freeze (Administrative Order 358).
Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an
Unemployment Insurance Quality Control Auditor located in Juneau!
No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 15.
What You Will Be Doing:
In this role, you will conduct comprehensive audits of unemployment insurance (UI) claims, identify weaknesses within the UI program, and contribute to enhancing its administration. Your efforts will be crucial in maintaining program integrity and addressing federal concerns, which may lead to statewide corrective action plans.
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Fixed Workload with Rotating Cases: Enjoy a structured workload with cases assigned on a rotating basis, allowing you to manage your time effectively. This structure supports balanced scheduling and makes it easier to plan leave without falling behind.
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Participate in Procedural Discussions: Engage in meaningful discussions about changes to existing procedures. Your input will help shape the future of our processes and contribute to continuous improvement.
Our Mission, Values, and Culture:
Our unit is dedicated to producing quality reviews of unemployment insurance claims and maintaining accuracy throughout the process. Our commitment to integrity and transparency is central to our approach, fostering trust and reliability in our feedback. We cultivate a collaborative and inclusive work environment where every team member’s contributions are valued.
Benefits of Joining Our Team:
As a Benefit Accuracy Measurement (BAM) Auditor, you will enjoy a range of benefits that contribute to a rewarding and balanced work experience:
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Autonomy and Support: Work independently within your unit while having the opportunity to ask questions and seek guidance as needed. Your self-motivation, organizational skills, and confident decision-making will be key to your success.
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Flexible Work Arrangements: After 6 months to 1 year, and upon meeting training goals, you may be eligible for teleworking options and alternate workweek schedules, offering greater flexibility to suit your personal needs.
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Supportive, Collaborative, and Connected: Our team of eight Quality Control (QC) auditors are spread across Juneau, Fairbanks, and Anchorage, providing you with the opportunity to collaborate with local staff who are not only knowledgeable and passionate about their work, but also kind and supportive. You will find a connected team that values collaboration and is always ready to help share expertise and insight from across the state.
The Working Environment You Can Expect:-
Professional Yet Fun: Our office atmosphere is professional but also vibrant and enjoyable. We believe in creating a positive work environment where you can thrive and have a great time doing it.
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Scenic Location: Located downtown with stunning views of the whale and channel, our office offers a pleasant and inspiring setting for your daily work.
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Travel Opportunities: Represent Alaska during federal reviews and gain valuable experience by traveling as part of your role. This aspect of the position provides a unique opportunity to contribute on a broader scale.
Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:
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Auditing: Knowledge of generally accepted auditing standards and procedures for conducting financial and compliance, economy and efficiency, and program audits.
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Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
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Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
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Standards: Knowledge of standards that either are compliant with or derived from established standards or guidelines.
To view the general description and example of duties for the position, please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs
EXAMPLE OF DUTIES High school graduation or the equivalent.
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One year of experience in unemployment insurance claims processing or related work in unemployment insurance programs, which must have demonstrated competency in unemployment insurance adjudications. This experience is equivalent to an Unemployment Insurance Technician 1 with the State of Alaska or elsewhere.
Other combinations of training and experience will be considered on an individual basis for comparability.
Must possess a valid Alaska driver's license. SUPPLEMENTAL INFORMATION
Tina Abbott
Quality Control/TPS Supervisor
Phone: 907-465-5704
[email protected]
