Overview:
Opportunity: Housekeeping Manager
Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Executive Housekeeper – Operations Manager – Assistant General Manager
Your Focus
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Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
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Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
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Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
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Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
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Prepare schedules based upon occupancy and assign duties to associates.
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Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
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Prepare required paperwork pertaining to departmental functions.
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Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
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Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
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Maintain departmental expenses in line with the budget as described by the General Manager.
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Ensure compliance with specific brand standards.
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Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
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Follow sustainability guidelines and practices related to HHM’s EarthView program.
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Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
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Perform other duties as requested by management.
Your Background and Skill
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High School diploma or equivalent preferred.
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One year previous housekeeping supervisor experience required.
Work Environment and Context
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Work schedule varies and may include working on holidays, weekends and alternate shifts.
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Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
