This position provides two types of services to the DOC central office: (1) front desk reception administration covering incoming phone calls, visitors, and general reception duties; and (2) redaction and related services to further the mission of the BRM Team related to public records management.
This position manages the daily flow of incoming telephone calls, packages, and visitors to the Central Office. This involves answering callers’ questions, and transferring calls to responsible parties. Also, this position performs professional work on redaction and related services utilizing technology tools for the retrieval, compilation, redaction, and dissemination of audio, text and visual information related to the management of public records and internal DOC needs. This position is responsible for assisting with the Department’s public records redaction program which consists of, but is not limited to, performing the following: digital records analysis, assisting in following digital record redaction policies, and conducting digital redaction activities.
