The Staff Software Engineer provides technical leadership for complex, scalable systems. This role drives architecture, code quality, and reliability across critical services while mentoring engineers and aligning solutions with business outcomes. The engineer partners with product, security, and operations to design resilient platforms, reduce risk, and accelerate delivery. Success requires hands-on development, thoughtful tradeoffs, and clear communication that advances engineering standards and unlocks team effectiveness.
Location: hybrid in Nashville, TN, Sterling, VA, Bay Area hub or REMOTE
At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team members has the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300 million consumers.
Generative AI is now a proven, production capability in modern digital experiences—not an experiment. Customers increasingly expect fast, conversational, and personalized help across web and support journeys, and our platform is actively incorporating GenAI to meet those expectations at scale. The Intelligence Org team builds and operates GenAI-centered digital experiences for new and existing Asurion clients, and internally on Asurion.com (millions of monthly visitors), focusing on reliable, secure, measurable outcomes**—improving self-service success, accelerating issue resolution, and maximizing the value of every customer engagement that starts in the digital channel.**
We are seeking a Staff Software Engineer who can provide technical leadership across Asurion’s customer service AI platform, partnering with internal stakeholders, product managers, designers, QA, data science, and engineering teams to design and scale production GenAI capabilities across expert tooling, conversational workflows, and digital customer support experiences.
Someone who wants to build a world-class platform that makes Asurion stand out. From architecture and technical strategy through implementation, testing, launch, and production support, you’ll help define durable patterns for workflow orchestration, AI grounding, config management, integrations, observability, and reliable customer-facing outcomes at scale.
Join us and you’ll be part of a team that loves trying out new ideas, creating impactful solutions, thinking big, and working at the intersection of GenAI, customer service, workflow orchestration, and production-grade platform engineering.
Drive architecture and technical direction for integration-heavy systems, helping the team make durable decisions around scalability, reliability, maintainability, and operational safety.
Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes.
Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible.
Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes.
Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.
