OnePoint is a Brand Management company in the Print, Promo, and Apparel industry purchasing on behalf of our customers. We are part of the $630 million Proforma network. We offer full benefits and flexible PTO.
This is a senior level customer service position. We call our CSR’s “Account Managers” because they are responsible for maintaining and growing the accounts that are given to them. We don’t have sales reps, so we depend on our Account Managers to manage our accounts in their entirety. If you love completely running your accounts and are looking for a change in work culture, this may be the perfect opportunity for you!
We are looking for an experienced promotional industry professional with at least 5 years of experience that absolutely loves their job and to be client facing. You love helping clients solve problems and are good at “creatively thinking” outside of the box. A lot of what we provide for our clients are programs that include company stores. We focus on using our products to solve their problems rather than just taking an order. If you have this mindset, we want to speak to you! We want passion and creativity! Asking the question “What else can I do?” is your standard. Looking for other opportunities within your accounts drives you!
A few things you need to be aware of. You must have extensive knowledge of printing and paper. Print is around 40% of our business. If you don’t have print knowledge, please don’t apply for this position.
We work remotely from all over the U.S. You will need to be a self-starter who can work from home with minimal supervision. You will need to be detailed and organized to manage a workload that includes product research, quotes, and presentations for 20 to 30 accounts of all sizes and love the fast pace of juggling a lot at once.
If you love what you do, but are working in a negative environment, send us your resume. Our culture at OnePoint embodies respect, ownership, collaboration, passion, and innovation. We operate at a high level of accountability, and we strive to become part of the solution for our clients and teammates. These are our expectations for everyone on our team. If you feel these standards are too high, this position won’t be the right fit for you. However, if you have a passion for your job and love engaging at a high level, then you are the type of person we want at this company!
Qualifications & Experience:
- Must be a strong, independent person who can adhere to company guidelines and culture while being a proactive, critical thinking employee that will benefit our clients as well as one point
- You will be part of our customer service department and must be a team player willing to help your fellow teammates
- Must have 5+ years knowledge & experience in researching, sourcing, quoting, and buying printing, promo, and apparel
- Must have 5+ years ESP and/or SAGE research experience
- Must have experience in entering orders into a system, issuing POs, and providing HiRes Print Files to vendors/suppliers
- Must be able to work with graphic designers to coordinate design with clear directions and an eye for design/layout
- Need strong computer and Microsoft Office skills especially of Excel, Outlook, PowerPoint, and Google live docs and if you have AI experience that is a plus
- Must have access to Hi-Speed Internet of 100 Mbps at minimum
- Must have the ability to look at a project and anticipate problems and opportunities that could arise – this is an example of what we call “creative or critical” thinking
- Must have some basic sales experience to be comfortable in forming relationships and asking for opportunities on work we may not have or know about within the house accounts you are given – no cold calling or prospecting required
Specific Responsibilities:
- Actively listen for opportunities and add value to our clients
- Able to prioritize multiple requests and orders coming in with high demand
- Able to effectively and efficiently problem solve and use critical thinking to complete tasks or issues that may arise
- Answer incoming phone calls, emails and handle or redirect inquiries to the appropriate party in a timely manner
- Able to research, create and provide proposals to clients and follow up on all proposals
- Know how to enter orders/proposals into a system and submit supplier purchase orders with art files
- Be able to pass the new project to the production concisely so that production can enter the job and manage it from there
- Although you will not be responsible for order entry, production, or delivery of the job, you will have to assist production in problem resolution and work directly with suppliers to resolve order-related issues
- Manage project plans and schedules, budgets, and expenditures
- Prepare necessary presentation materials for clients and be comfortable presenting the presentation when needed vs just emailing it
- Maintain customer and supplier information within our operating system’s database
- Maintain the absolute best customer service with the client’s success always in mind
- Must be able to enter and track at minimum 1,500 orders per year along with the proposals that come with the orders – you will not be responsible for billing or collections
Benefits:
- We offer full benefits – dental, vision, life, short term and long-term disability & 401K
- You will be responsible for your obtaining medical insurance, we pay the first $350 towards your premium
- Flexible PTO after 1 year
Pay: $60,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- buying print, promo, and apparel: 5 years (Preferred)
- researching, sourcing, quoting items: 5 years (Preferred)
- Account/Customer relationship management: 5 years (Preferred)
Work Location: Remote
