Description:
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
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Proficient with Google Suite applications including Gmail, Docs and Sheets
- Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
- Strong interpersonal, written and verbal communication skills required
- Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
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Strong decision-making, organizational and problem-solving skills
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Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
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Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
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Ability to effectively manage multiple client relationships simultaneously.
- Prepare all meeting material packets for all above mentioned meetings
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Create budgets for communities in portfolio
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Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
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Ability to review, interpret and ensure compliance with HOA documentation
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Ability to review, interpret and answer questions on Financial Documents
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Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
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Document and retain all communications between the Community Board Members, Vendors, and Support Teams
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Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
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Ability to research and obtain information to resolve homeowners’ needs
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Conduct follow up on specific requests made to agent by home owners
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Filing of Paperwork
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Other tasks as assigned
Requirements:
- Strong communication skills
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Strong ability to multitask
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Strong ability to pay attention to detail
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Retain and recall a large amount of detailed information
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Move quickly and efficiently through assigned workloads
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Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
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Conduct appropriate for Business atmosphere
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To be able to clearly comprehend the information over telephone
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Utilize general office equipment i.e., telephone, fax, copy machine
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Proper Grammar
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Prior HOA experience a plus
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General understanding of HOA documents helpful
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Bi-lingual helpful
Location:
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Must be located in or near (city), VA
Education and Training:
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High School Diploma
- 2-5 years related experience; or equivalent combination of education and experience
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CMCA, AMS or PCAM Designation preferred
Adaptability:
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Adapts to changing work demands.
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Stays focused on own work when faced with challenges and/or difficulties.
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Stays open to and learns from feedback.
Physical Activities
The following physical activities are necessary to perform one or more of the essential functions of this position.
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Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
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Creates documents, reports, etc. using a computer.
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Ability to enter and locate information on a computer.
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Visually verifies and/or reads information.
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Sits for an extended period of time.
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Must be physically present in the office as the needs of the business dictates.
