Join our team at 321 Drive, an established automobile dealership with a strong reputation for integrity and customer satisfaction. We are currently seeking Bilingual Customer Service/Collections Representatives who will be responsible for contacting customers who are behind on their payments, collecting payments, setting up payment plans, and resolving issues while maintaining positive customer relationships.
Responsibilities:
- Contact customers who are behind on their payments and work collaboratively to find suitable solutions.
- Resolve customer issues promptly and efficiently.
- Handle challenging situations with professionalism and empathy, ensuring a positive customer experience.
- Accurately and comprehensively document and notate customer accounts.
- Provide excellent customer service throughout the entire customer journey, from vehicle purchase to title receipt and beyond.
Requirements:
- Minimum of 2 years of customer service experience in office settings.
- Excellent communication and problem-solving skills.
- Ability to thrive in a fast-paced environment and meet targets.
- Strong attention to detail and organizational skills.
- Collections experience is not required, but willingness to learn is essential.
- Bilingual (Spanish) is required.
- Work schedule consists of 5 days per week, including four weekdays and Saturdays.
We offer a competitive compensation and benefits package, a supportive working environment, overtime and bonus opportunities. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
To apply, please submit your resume. Applicants who answer the pre-screening questions will have priority consideration.
Job Type: Full-time
Pay: $900.00 - $1,300.00 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How do you handle difficult customer service conversations?
- In your opinion, what's the most important element of customer service?
- Can you work the required schedule? (4 Weekdays+Saturdays, Mon-Fri 9am-7pm, Sat 9am-5pm, Closed Sundays, One Weekday off)
Experience:
- Customer service: 2 years (Required)
Language:
Ability to Commute:
- Nashville, TN 37209 (Required)
Work Location: In person
