Job Summary
We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support through various communication channels. Your expertise will ensure customer satisfaction, foster strong client relationships, and contribute to the overall success of our organization. The ideal candidate will possess excellent communication skills, technical proficiency, and a proactive approach to problem-solving.
Responsibilities
- The Customer Support Specialist – Customer Enabling provides routine support in the order management process, assisting with order intake, confirmation, processing, and fulfillment.
- This role helps streamline internal processes, ensures accurate documentation, and supports customer service representatives in delivering a seamless customer experience.
- Order Management Support: Assist with order intake, confirmation, processing, and fulfillment.
- Process Improvement: Identify potential obstacles in internal processes and support corrective actions.
- Stakeholder Updates: Update internal teams on order status and issues.
- Documentation: Generate order‑related documents and maintain accurate records.
- Issue Resolution: Resolve simple clerical or administrative issues following defined procedures; escalate complex matters.
- Order Validation: Confirm credit, contracts, pricing, stock allocation, and transportation availability for customer orders.
- Standard Procedures: Follow established processes for order status, invoices, and contract balances.
- Customer Service Collaboration: Share necessary information with customer‑facing representatives to complete orders.
MUST HAVE:
- 2+ years of Customer Service or Order Management experience
- Order Processing / Order Entry / Order Fulfillment experience
- Experience working with Customer Orders (pricing, contracts, invoices, order status)
- Experience communicating with internal stakeholders and customers
- Experience resolving order-related issues or administrative support issues
- Microsoft Office proficiency (Excel, Outlook, Word)
- High School Diploma/GED
Shift Timing: 8AM-5PM
Weekly schedule: M-F
CH1
Pay: $17.00 - $19.00 per hour
Experience:
- Customer Service or Order Management : 2 years (Required)
License/Certification:
- High School Diploma/GED (Required)
Work Location: In person
