Medical Receptionist / Front Desk Receptionist
Job Description
Adult & Children Asthma Allergy Center is seeking a professional, friendly, and detail-oriented Medical Receptionist to join our office in Pasadena. The Medical Receptionist is the first point of contact for our patients and plays an important role in creating a positive patient experience.
The ideal candidate will have excellent communication skills, strong customer service skills, and the ability to multitask in a busy medical office setting.
Compensation
Pay is $20.00–$24.00 per hour, depending on medical front office experience, insurance knowledge, EMR experience, and overall qualifications.
Responsibilities
- Greet and check in patients in a friendly and professional manner
- Schedule appointments and manage the provider schedule efficiently
- Answer and manage incoming calls on multiple phone lines
- Screen, route, and relay phone messages appropriately
- Verify patient insurance eligibility and update patient demographics
- Check insurance benefits for allergy services and generate patient estimates
- Collect copays, balances, and other payments at the time of service
- Assist with prior authorizations for medications and allergy-related services
- Respond to patient billing inquiries and route complex billing issues appropriately
- Maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information
- Communicate with back office staff when patients arrive and help maintain smooth patient flow
- Maintain a clean, organized, and professional reception area
- Use the electronic medical record system and other office software accurately and efficiently
- Promote excellent customer service and patient satisfaction
Qualifications
- Minimum of 2 years of experience as a front desk receptionist in a medical office is required
- Experience with EMR systems is required; Athena experience is preferred
- Knowledge of Medicare, HMO, PPO, and commercial insurance plans
- Strong customer service and communication skills
- Friendly, professional, and outgoing personality
- Ability to multitask, prioritize, and work well under pressure
- Strong attention to detail and organizational skills
- Comfortable handling phone calls, scheduling, insurance verification, payments, and patient questions
- Reliable, punctual, and able to work well as part of a team
Job Type: Full-time
Schedule: Monday–Friday, no weekends
Work Location: In person-Pasadena, CA
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
Application Question(s):
- Do you have experience verifying insurance eligibility and benefits for patients?
- What EMR systems have you used?
Experience:
- working at the front desk in a medical office: 2 years (Required)
Ability to Commute:
- Pasadena, CA 91101 (Required)
Work Location: In person
