Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for a Network/Systems Engineer role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Network/Systems Engineer provides advanced technical expertise supporting the Service Desk and APR organizations. The engineer performs root-cause analysis, systems troubleshooting, infrastructure diagnostics, trend analysis, and supports resolution of complex enterprise technology issues impacting USPTO operations.
Additionally, in this position you will:
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Perform advanced troubleshooting of network, server, endpoint, and infrastructure issues.
- Support escalated incidents affecting enterprise operations.
- Conduct root-cause and trend analysis on recurring technical issues.
- Analyze performance, stability, and availability metrics.
- Support major incident response and service restoration activities.
- Assist with knowledge article development and technical documentation.
- Collaborate with engineering and product teams.
- Identify opportunities for automation and operational improvement.
- Support continuity of operations (COOP) and disaster recovery efforts.
Qualifications:
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Bachelor's degree in Information Technology, Engineering, or related field.
- Five (5) years of network or systems engineering experience.
- Experience supporting enterprise Microsoft environments.
- Knowledge of networking, Active Directory, cloud technologies, and endpoint management.
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Knowledge of Windows operating systems and Microsoft Office products.
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Strong communication and customer service skills.
Desired Skills:
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Microsoft Certified Professional.
- Azure Administrator.
- CompTIA Network+ or Security+.
- ITIL Foundation.
