Accounts Receivable Clerk Job Description
Position supporting utility billing payments, property tax payments, community room scheduling, and accounting operations.
Position Summary
The Accounts Receivable Clerk is responsible for receiving, processing, posting, and reconciling payments for utility billing, property taxes, community room reservations, and other municipal or organizational receivables. This position serves as a primary point of contact for customers and residents, provides accurate information regarding accounts and payments, maintains financial records, and assists the accounting department with clerical, reporting, and administrative tasks.
Essential Duties and Responsibilities
· Receive, process, post, and balance payments for utility billing accounts, property tax accounts, community room reservations, and other accounts receivable transactions.
· Accept payments made by cash, check, credit/debit card, online payment systems, or other approved payment methods.
· Issue receipts, maintain accurate payment records, and ensure transactions are entered correctly into accounting or billing software.
· Balance daily cash drawer activity, prepare payment batches, and assist with bank deposits in accordance with established procedures.
· Respond to customer and resident inquiries regarding utility bills, property tax payments, balances, due dates, penalties, account history, and payment options.
· Assist with resolving billing discrepancies, payment posting errors, returned checks, duplicate payments, refunds, and account adjustments.
· Maintain accurate customer, taxpayer, and reservation records, including account updates, contact information, payment notes, and supporting documentation.
· Schedule and maintain reservations for the community room, collect related fees or deposits, track availability, and communicate reservation requirements to the public.
· Prepare, scan, file, and organize financial documents, receipts, reports, forms, and correspondence in accordance with records retention requirements.
· Generate and assist with reports related to receipts, deposits, outstanding balances, delinquent accounts, and other accounts receivable activity.
· Support month-end and year-end accounting processes, including reconciliations, research, reporting, and documentation.
· Provide courteous customer service by phone, email, and in person while maintaining confidentiality and professionalism.
· Assist with general accounting tasks, special projects, data entry, correspondence, mail processing, filing, and other administrative duties as assigned.
Knowledge, Skills, and Abilities
· Knowledge of basic accounting, bookkeeping, cashiering, and accounts receivable procedures.
· Ability to accurately handle money, process payments, balance receipts, and maintain detailed records.
· Strong customer service skills, including the ability to communicate clearly and professionally with the public.
· Ability to research account questions, identify discrepancies, and assist with timely resolution.
· Strong attention to detail, organization, confidentiality, and follow-through.
· Ability to use computers, office equipment, billing systems, accounting software, spreadsheets, email, and document management tools.
· Ability to manage multiple priorities, meet deadlines, and work effectively in a busy office environment.
· Ability to work independently while also supporting the accounting team and other departments.
Minimum Qualifications
· High school diploma or equivalent required.
· Must be fluent in Spanish
· One year of experience in accounting, accounts receivable, cashiering, customer service, utility billing, tax collection, or office administration preferred.
· Experience with accounting, utility billing, tax, or financial management software preferred.
· Must be able to accurately process financial transactions and maintain confidential information.
· Equivalent combinations of education, training, and experience may be considered.
Physical Requirements and Work Environment
This position is generally performed in an office environment and requires regular interaction with the public, coworkers, and other departments. The employee may be required to sit or stand for extended periods, use a computer and standard office equipment, communicate in person and by phone, and occasionally lift or move office supplies or records.
Additional Information
The duties listed above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. The employer reserves the right to assign additional duties as needed.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
