Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
Responsibilities:
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Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
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Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
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Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
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Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
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Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
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Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
Other information:
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Associate’s degree or an equivalent combination of education and experience.
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Experience and/or education/training in medical terminology.
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Experience performing in a customer service role.
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Working knowledge of CPT and ICD-9/ICD-10 coding.
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Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
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Experience working in a radiology setting
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Experience scheduling clinical resources such as radiology exams
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Experience or education in medical terminology
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Cardiology Hendersonville
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: JUSTICE MOB
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
