- Assist students in preparing scholarship documentation and complete needs analysis forms as
needed.
- Serves on other college-based teams, as needed.
- Serves as an information resource for incoming, transfer, re-entering and continuing students and
assists the Financial Aid Director in resolving student eligibility issues, determining eligibility for
financial aid, monitoring satisfactory academic progress, and award processing issues.
- Troubleshoots student accounts to ensure funds are received including following up with students
regarding any missing documents, program changes, enrollment delays and the satisfactory academic
progress appeals process.
- Assists the Financial Aid Director in ensuring that all payments have been made, refunds are
accounted for, and expenditures have been reported, in accordance with Department of Education
requirements.
- Supports the accuracy and completeness of all student files and data bases and assures that all
student verifications are complete.
- Uses Jenzabar, PowerFAIDS, EdConnect, and designated web-based programs to manage and process
financial aid and other related documents.
- Assists the Financial Aid Director in preparing student budgets and awarding and disbursing financial
aid in accordance with all applicable laws, regulations, and policies as related to Federal Pell, SEOG,
and College Work Study, and other grant and scholarship information.
- Assists in the development and implementation of specific programs, services, and activities which
will enhance the academic and personal success of NHSC students, relating to financial literacy.
- Provides direct administrative support to the Financial Aid Director, including general clerical duties,
preparation of correspondence, and general filing.
- Assists in completing tasks that promote clean audits, HCM1 removal, and exemplary program
reviews.
- Meets established deadlines
- Maintains confidentiality (FERPA).
- Complies with all NHSC policies, practices and regulations.
- Performs all other duties as assigned by the Financial Aid Director and/or Vice President of Student
Services.
- Initiates and maintains scholarship searches to expand the internal scholarship resource list; updates
the NHSC website and scholarship board regularly.
- Assist in the organization and implementation of Financial Aid-related events throughout the
institution and community.
- And other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
KNOWLEDGE: Knowledge of computer data entry and accurate records management procedures; Strong
verbal, written and interpersonal communication skills.
SKILLS: Must have effective math, reading, writing, communication and technology skills. Must be detail
oriented, with ability to multi-task; Must be proficient with Windows-based software [Word, Excel, PowerPoint],
with significant experience in Excel spreadsheet formulas and manipulation; Experience with Jenzabar EX,
PowerFAIDS, and relevant web-based software preferred. Strong customer service skills with the ability to
communicate clearly, patiently, and professionally with a diverse student population.
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